IT Support Everstream Analytics. Job Summary:. We are looking for a skilled . IT Support Intern. with a strong focus on supporting Microsoft 365 and Mac environments. This role combines responsibilities, requiring a blend of customer service, technical expertise, and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues. . Key Responsibilities: . . End-User Support:. Provide technical support for end-users using Microsoft 365 (Office 365, Teams, OneDrive, etc.) and Mac devices. Troubleshoot software, hardware, and network connectivity issues. . Incident Management:. Log, manage, and resolve tickets using the IT service management tool. Escalate complex issues as necessary while providing advanced troubleshooting for escalated issues. . User Management:. Manage user accounts, including password resets, access control, and permissions management. . Device Management:. Perform both basic administration tasks, such as device procurement from our vendors, enrollment, and troubleshooting. . Knowledge Sharing:. Contribute to training materials and maintain accurate documentation of support activities. . Qualifications: . Experience:. Experience in an IT support role, with exposure to Microsoft 365 and Mac environments. . Technical Skills: . Experience with Microsoft 365, including Microsoft Office, SharePoint, Teams, etc.. Experience with Windows and Mac device management.. Familiarity with cloud-based services, networking, and cybersecurity best practices. . Soft Skills:. Excellent communication and interpersonal skills.. Strong problem-solving abilities and a proactive approach to issue resolution.. Ability to work independently and as part of a team, with a focus on continuous improvement.
IT Support at Everstream Analytics