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Support Analyst (Tier 2) Creatio. We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets. . Working on our team as a Support Analyst position involves:. monitoring the team's pool of cases and taking them into work;. analyzing and diagnosing incoming cases;. resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);. providing algorithms for implementing additional business logic;. identifying product errors and creating bug reports to be submitted to the development Scrum teams;. handling escalations and critical use cases;. handling the knowledge base;. working on the Problem Management process.. Candidate Expectations:. excellent customer service and interpersonal skills;. experience in technical or customer support;. exceptional proficiency in both verbal and written communication; . knowledge of office software, email clients, and web browsers;. understanding of PC architecture and networks — required;. knowledge of databases (MS SQL/Oracle/PostgreSQL) — required;. basic programming knowledge and understanding of OOP principles — preferred; . strong teamwork and collaboration skills;. the ability to handle multiple activities simultaneously and prioritize tasks effectively;. English level — Upper-intermediate or higher.. What you should expect from us:. the award-winning product (a Leader in Gartner Quadrants) to be proud of;. a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;. culture of genuine care, ownership, dedication, and high standards;. a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;. caring for your health: Creatio offers several options for medical insurance together with our medical partner. Creatio offers all team members competitive pay;. paid leave options for life-qualifying events, sicknesses, etc;. nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.