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Junior Tech Support Specialist (24/7 live-chat Team) Access Softek. Industry leader in mobile and online banking technology seeks . Technical Support Specialists . with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.. We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.. Working hours:. 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.. Primary Responsibilities. Understanding our banking software and apps in-depth. Coordinating with software technicians, technical support, and developers as needed. Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project. Handling technical processes and the ability to explain such processes to less-technical people. Requirements. Excellent written and spoken English. Ability to establish good working relationship with customers. Solid troubleshooting ability. Ability to learn technical skills quickly. In-depth learning and understanding of our mobile and online banking products. Coordination with developers to investigate and diagnose issues. Ability to manage a dynamic work load with many concurrent tasks. Managing, monitoring, and improving the quality of the tech support process. As Plus. Experience in banking live-chat would be a huge asset. Experience in technical support. Experience with a Dialogflow. Experience with various mobile phone platforms, especially iOS and Android. Project management experience. Working directly with US-based customer. Knowledge of US banking system. Our Benefits. Fully remote work. Long-term employment. Competitive salary . Community of practice, regular knowledge sharing among colleagues. Internet compensation (50$ per month). Friendly and easy-going international team and colleagues.