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Provider Experience Associate Modern Health. The Role. We're looking for a Provider Experience Associate to join our Provider Success team. In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers). This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams.. What You’ll Do. Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience. Develop an understanding of the Modern Health provider journey and the various support touch points along the way. Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members. Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care . Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations. Collaborate with cross-functional teams to identify process improvement opportunities. Complete other special projects as needed. Who You Are. 1-3 years of relevant work experience; start up experience is a plus. Strong verbal and written communication skills. Excellent organizational skills and loves checking things off your to-do list. Structured thinker and a solution oriented problem solver . Comfortable working across multiple technical systems and troubleshooting issues . Takes initiative, identifies pain points for improvement and successfully manage projects with a sense of urgency. Works well with different kinds of people and are great at building relationships. Ability to thrive in a rapidly changing environment and continuously learn. Benefits. Fundamentals:. Medical / Dental / Vision / Disability / Life Insurance . High Deductible Health Plan with Health Savings Account (HSA) option. Flexible Spending Account (FSA). Access to coaches and therapists through Modern Health's platform. Generous Time Off . Company-wide Collective Pause Days . Family Support:. Parental Leave Policy . Family Forming Benefit through Carrot. Family Assistance Benefit through UrbanSitter. Professional Development:. Professional Development Stipend. Financial Wellness:. 401k. Financial Planning Benefit through Origin. But wait there’s more…! . Annual Wellness Stipend to use on items that promote your overall well being . New Hire Stipend to help cover work-from-home setup costs. ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more. Monthly Cell Phone Reimbursement