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Enterprise Implementation Manager Coursera. Job Overview:. As our Enterprise Implementation Manager, you will join the Enterprise Services team to own managing implementations for our Enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Coursera’s growth and long-term success.. Responsibilities:. Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality. Drive high initial adoption of the Coursera solution within the customer’s organization to drive long term success. Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase. Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project. Onboard the clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution. Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO, LMS, etc.). Contribute significantly to building in-house Coursera implementation methodology to ensure timely, streamlined professional rollouts to large organizations. Facilitate change management and organizational readiness assessments. Establish an effective feedback mechanism to channel the feature requests/bugs from the enterprise clients to the Product/Eng teams . Partner with the product team to drive adoption/beta testing of new product features. Basic Qualifications:. 2+ years in customer-facing roles leading SaaS implementations in a high growth organization. Demonstrated history in project management and change management, working with large organizations. Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results . Preferred Qualifications:. Prior experience in Education Technology and passion for education, education reform, and interest in working for a social enterprise. Experience in web practices and technical concepts (SSO, API's, etc). Detail-oriented with the ability to set priorities and be flexible in a changing environment . Passion for problem-solving and creative solutions . Strong, proven sense of customer empathy and customer-centrism. Additional language fluency, especially French, Spanish, Arabic  or German, is a bonus. If this opportunity interests you, you might like these courses on Coursera:. Creative Problem Solving. Project Management Principles and Practices Specialization. Influencing People.  . #LI-JB1