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Director of Payments and Collections PadSplit. The Role We Need:. PadSplit is hiring a Director of Payments to establish and execute a strategic vision that drives core collections metrics while streamlining operations to support rapid company growth. This role will lead a mid-size team, own key processes and the tech stack, and collaborate across departments to enhance efficiency, customer experience, and financial outcomes.. The Person We Are Looking For:. You are a dynamic and hands-on leader who thrives at the intersection of strategy, operations, and data-driven decision-making.  This role requires you to be a proactive problem-solver with a passion for optimizing processes, enhancing customer experience, and empowering a global remote team to achieve excellence.  You are the right candidate if you are empathetic, adaptable, and self-sufficient, with the ability to balance high-level strategic thinking and meticulous attention to detail. . This Is What You’ll Do Day-To-Day:. Strategic Planning:. Define and execute the Payments team strategy by developing a clear vision, roadmap, and goals aligned with driving core collections metrics.. Operational Efficiency: . Streamline operational processes to ensure the Payments team can scale effectively with the company’s rapid growth.. Process Optimization:. Develop, implement, and revise core processes for handling customer support tickets, collections workflows, and special projects.. Cross-Team Collaboration:. Collaborate with Product, CX, and Data teams to identify product needs and champion improvements that enhance customer experience, collections, and drive efficiency.. Data-Driven Experimentation: . Design and execute tests and experiments to optimize key payments metrics, including collections rate and team productivity.. Tech Stack Ownership: . Oversee the Payments team tech stack, evaluating and integrating tools, including AI solutions, to improve operational efficiency.. Team Leadership: . Manage daily operations and a team of 25+ staff, providing leadership and guidance to three team leads and ensuring smooth execution of responsibilities.. Performance Monitoring:. Monitor and report on payments performance metrics, driving initiatives to improve collections rates and align the team’s performance with business objectives.. Here Is What You’ll Need To Be Successful:. Strategic Vision:. Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics.. Operational Expertise:. Experience in streamlining processes and scaling operations for growing teams and organizations.. Process Improvement:. Strong track record of creating, refining, and managing efficient core processes for diverse operational needs.. Cross-Functional Collaboration: . Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results.. Analytical Proficiency:. Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency.. Tech Stack Management:. Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools.. Leadership Experience:. Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience.. Customer-Centric Approach:. Empathy for customer needs and a focus on delivering exceptional customer experiences.. Adaptability and Initiative:. A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges.. Remote Team Building:. Experience fostering strong team culture and collaboration in a remote work environment.. Collections/Payments Experience:. While collections and payments experience is a plus, it is not required.. Creativity:. We want to be adaptable to help make it easier for our members to stay on track with their payments so ensuring we adopting new payment options that are scalable is a key area we expect this role to bring.. The Interview Process:. Your application will be reviewed for possible next steps by the Hiring Manager.. If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.. If warranted, the next step would be a video interview with our Head of CX for forty-five (45) minutes.. If warranted, the next step would be a video interview with a small panel of key stakeholders for two (2) hours.  For this interview, a candidate would execute a live assessment to the panel for discussion.. If warranted, then we move to offer!. Compensation, Benefits, and Perks:. Fully remote position - we swear!. Competitive compensation package including an equity incentive plan. National medical, dental, and vision healthcare plans. Company provided life insurance policy. Optional accidental insurances, FSA, and DCFSA benefits. Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays. 401(k) plan . Twelve (12) weeks of paid time off for both birth and non-birth parents. The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis. $100,000 - $120,000 a year. Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals.