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Technical Writer Internal Knowledge Base Apollo.io. The . Technical Writer Internal Knowledge Base. creates, maintains, and optimizes knowledge base content to empower customer support representatives with accurate, accessible, and user-friendly resources. This role is critical in ensuring the efficiency of customer support operations and improving customer satisfaction.. Key Responsibilities:. • Research, write, and develop new knowledge base articles, FAQs, troubleshooting guides, and instructional content.. • Work closely with product and support teams to document new features, workflows, and best practices.. • Ensure all content is accurate, concise, and reflects the latest product or process updates within 48 hours of release.. • Ensure new content is user-friendly, well-structured, and follows brand guidelines..  • Participate in quality improvement initiatives based on feedback and analytics.. • Provide training materials for the Enablement team to support onboarding new team members.  • Collaborate with Enablement and training teams to align resources with operational needs..  • Optimize new content for SEO and internal searchability..  . Competencies.  . • Attention to Detail: Ensures accuracy, completeness, and error-free content.. • Problem-solving: Proactively addresses knowledge gaps..  • Collaboration: Aligns knowledge base resources with operational needs..  • Customer Obsession: Prioritizes clear and concise information to enhance user experience.. • Adaptability: Quickly responds to changing priorities and information.. • Technical: Proficient in CMS platforms and data analytics for content performance tracking..  • Communication: Strong writing, editing, and verbal skills for collaboration and training.. • Organizational: Efficiently manages multiple tasks with strong documentation practices.. • Analytical: Uses data and feedback to audit, improve, and optimize content..  .