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Customer Support Specialist (Weekend Support) HitPay.  . Location:. Remote - Philippines. 📄 . Employment Type:. . 1-Year Contract. (Potential to Convert to Full-Time Based on Performance & Culture Fit). About HitPay:. HitPay is a fast-growing . full-stack payments infrastructure platform. designed to empower small and medium-sized businesses (SMBs) across APAC. Headquartered in . Singapore. , we provide seamless . online, in-person, and B2B payment solutions. , enabling businesses to scale efficiently. Backed by leading global investors, including . Y Combinator and Tiger Global. , HitPay is licensed in multiple APAC jurisdictions and continues to drive . innovation in real-time payments. and local payment methods.. We are looking for a . Customer Support Specialist. to provide . weekend support during Southeast Asia (SEA) hours. . This is a . 1-year contract role. with the . potential to convert to full-time based on performance and culture fit. .. Key Responsibilities:. • Provide . real-time. customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting.. • Work during . weekend shifts. , ensuring seamless support coverage during . SEA hours. .. • Diagnose and escalate technical issues to the appropriate internal teams when necessary.. • Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience.. • Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently.. • Identify recurring customer issues and suggest improvements to internal processes and support documentation.. What We’re Looking For:. • . 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company.. • Strong understanding of . payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.). is highly preferred.. • Exceptional . written and verbal communication skills in English. (additional SEA languages are a plus).. • Ability to work independently and manage multiple customer interactions efficiently.. • A customer-first mindset with a problem-solving attitude.. • Comfortable working in a . fast-paced startup environment. where adaptability is key.. • Tech-savvy with experience using . customer support tools (e.g., Zendesk, Intercom, Plain). and willingness to learn new platforms.. What We Offer:. • . 1-Year Contract. with the . potential for full-time conversion. based on . performance and culture fit. .. • . Competitive salary. based on experience.. • Fully . remote work setup. with the flexibility to work from anywhere in the Philippines.. • A chance to be part of a . high-growth fintech startup. revolutionizing payments in APAC.. • . Career growth opportunities. within a fast-scaling company.. • Work with a . collaborative and diverse global team. that values innovation and efficiency.