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Cloud Engineer I Rackspace. Job Title: L1 AWS Support Engineer.  .  . Job Description:.  .  . As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services. .  . Key Responsibilities:.  .  .  Incident Management:.  .     Receive and log incident tickets. .     Troubleshoot and resolve basic AWS-related issues. .     Escalate complex issues to higher-level support teams. .  Monitoring and Alerting:.  .     Monitor AWS environments for performance and availability issues. .     Respond to alerts and take corrective actions. .  . Knowledge Base Management:.  .     Contribute to and maintain knowledge base articles. .     Document troubleshooting steps and solutions. .  . Customer Interaction:.  .     Communicate effectively with customers to understand their issues. .     Provide clear and concise explanations of technical issues. .  Security:.  .     Adhere to security best practices and policies. . Identify and report potential security threats. .  . Required Skills and Qualifications:.  .  .  Technical Skills:.  .     Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) .     Knowledge of basic troubleshooting techniques. .     Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). .    Deployment and Configuration: Deploy and configure AWS resources as per predefined templates. .  Backup and Recovery: Perform regular backups and restore operations. .  Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. .  Soft Skills:.  .     Excellent communication skills, both written and verbal. .     Strong problem-solving and analytical skills. .     Ability to work independently and as part of a team. .     Customer-focused approach. .  . Certifications (Preferred):.  .     AWS Certified Cloud Practitioner .  .