Enterprise Customer Success Manager Creatio. We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships. . Responsibilities:. Maintain and develop long-term relationships with strategic global customers of the Enterprise segment. . To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives. . Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues. . Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties. . Grow customer's portfolio through zero churn and active cross and up sales. . Maintain higher than industry average NPS score. . Required skills and qualifications:. Fluency in English is a must. . Experience in B2B account management or project management with Enterprise accounts of not less than 4 years. . Desire to learn and adapt fast according to a changing market environment. . Customer-centric expert with a track record in delivering customer success. . Project management experience with full-cycle Corporate and Enterprise projects.. What you should expect from us:. The award-winning product (a Leader in Gartner Quadrants) to be proud of. . A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide. . Culture of genuine care, ownership, dedication, and high standards (learn more here). . A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties. . Creatio offers all team members competitive pay. . Paid leave options for life-qualifying events, sicknesses, etc.
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