We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Merchant Application Specialist ‎ConnectWise. Location Information: Philippines.  . General Summary:. The Merchant Application Specialist is responsible for ensuring an excellent experience for our partners from initial sale through to adoption and utilization of a Payments product. This role works in partnership with the Merchant Operations team to ensure the merchant application process is successful internally and externally.. Essential Duties and Responsibilities:. Provides support to the Merchant Operations team, with a high attention to detail. Researches, analyzes, and documents findings. May influence others within the Merchant Operations team through the explanation of facts, policies, and. practices. Ensures all necessary documentation for merchant application is complete before submission to GPI. Facilitate communications and information transfer between partner and external payment processor to. ensure a merchant account is approved for the partner. Manages and reports escalations for both partners and third parties. Follows a range of internal processes and uses multiple systems to ensure successful partner onboarding. Meets with partners to assist in the activation of their products. Responds to partner inquiries in a timely and accurate manner. Ensures internal and external documentation is up to date. Knowledge, Skills, and/or Abilities Required:. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.. Ability to work independently on projects and processes with general supervision. Practical knowledge of applicable work area. Ability to situationally adapt and understand new technology/processes as per partner requirements. Highly analytical and data-driven mindset. Excellent time management and organizational skills. Self-motivated and calm under pressure. High attention to detail. Exceptional Customer Service via phone, email and virtual meetings. Educational/Vocational/Previous Experience Recommendations:. Bachelor’s degree required in related field or equivalent business experience.  2+ years of related experience. Preferred: Knowledge of Salesforce, Case Management, ConnectWise PSA. Preferred: Experience working in the payment sector. Working Conditions:.  Hybrid/Remote/On-Site depending on location.