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AI Product Ops Manager at Abnormal Security. Location Information: Remote - USA. . About the Role. . Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.. . What you will do. . Operational Excellence. . . Implement structured AI product development lifecycle for all Market Initiatives. . Manage monthly product release/launch process with clear standards. . Lead cross-functional rituals including product reviews and launch meetings. . . Data-Driven Insights. . . Establish product performance metrics reviews across product areas. . Build dashboards to track product performance and customer sentiment. . Provide visibility into development progress and technical dependencies. . . Process Optimization. . . Define AI PM best practices and maintain Product Ops playbook. . Manage Request for Enhancements process with effective triage. . Drive AI-powered customer support automation initiatives. . . Customer & GTM Alignment. . . Act as the bridge between support, product, and GTM teams to prioritize impactful improvements. . Communicate product updates with clear enablement materials. . Work with sales and customer success to improve feature adoption. . . Must Haves. . . 5+ years in product operations or program management, preferably in AI native company. . 1-2 years people management experience (preference for leading product operations and/or analytics teams). . Strong data analysis skills and communication abilities. . Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles. . Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools. . Background working with engineering, product and GTM teams in Enterprise SaaS environments. . Experience in cybersecurity or email security industry. . . Nice to Have. . . Experience in cybersecurity or email security industry. . . . . #LI-PP1. . At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our . Benefits & Perks. page.. Base pay range:$172,100—$202,500 USDSan Francisco/New York Base pay range:$191,300—$225,000 USD.