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Voicebot QA & Prompt Engineer (LS) at BruntWork. Location Information: Philippines (Remote). . This is a remote position.. ​. Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.. Job Type: Full-time. Key Responsibilities. . . Test & Optimize AI Conversations: Simulate customer interactions to identify misinterpretations, unnatural responses, or logic breaks. Refine prompts and flows accordingly.. . Train AI Using Real-World Data: Analyze call recordings, chat logs, customer FAQs, and client documents to enhance AI comprehension and response quality.. . Monitor Live AI Performance: Review live AI-handled calls and chats to identify issues and continuously improve response quality and conversational flow.. . Implement Client-Specific Changes: Manage prompt and knowledge base updates for existing clients, ensuring smooth rollouts and proper documentation.. . Basic CRM Checks: Confirm that booking details, names, and phone numbers are accurately extracted by the AI and correctly populated in the CRM calendar or contact record.. . Consistently deliver assigned tasks, updates, and client modifications within agreed timelines and to a high standard of accuracy. . . . Requirements. Required Skills & Qualifications. . . Proven experience with AI prompt engineering for voice bots and/or chatbots (e.g., Synthflow).. . Excellent written and verbal English communication skills – critical for testing, understanding client feedback, and crafting natural-sounding dialogue.. . Strong attention to detail and a proactive, analytical mindset.. . Ability to write clear, conversational prompts that work across voice and text channels.. . Basic familiarity with CRM systems – able to check calendars and verify whether customer information is being correctly logged.. . Experience working with structured data formats like JSON and simple tools such as Excel or Google Sheets.. . Ability to independently manage tasks, prioritize workloads, and troubleshoot problems across multiple projects.. . . . Benefits. Independent Contractor Perks. . . . . Permanent work from home. . Immediate hiring. . Steady freelance job. . . . .