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Product Manager - AI Products & Projects at Foundever. Location Information: Remote, Any Location, PT. . About Us. . Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. . . Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.. . • Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 . • Gold Stevie Award Winner for Great Employers in 2024 and 2022. • We foster an exciting culture of creativity, connection, and commitment. . Read more about our culture: . Stories. . Job Summary. . As the Product Manager for AI Products/Projects, you play a pivotal role in steering the success of our AI-driven product offerings.. . Leveraging your strategic mindset, market understanding, and leadership skills, you will guide the product team in delivering innovative, data-driven solutions that leverage artificial intelligence.. . You will be responsible for defining the product vision, overseeing the entire product lifecycle, and ensuring that our AI products align with both market trends and ethical AI practices. . Primary Job Responsibilities. . AI Product Vision:. . . Develop and communicate a compelling vision for our AI products that aligns with business goals, market trends, and ethical standards. Ensure the integration of AI capabilities enhances the overall user experience. . . . . . Roadmap Planning: . . . Create and manage the product roadmap with a focus on AI initiatives, outlining key milestones and strategic objectives to deliver cutting-edge, data-driven solutions. . . . . . Cross-Functional Collaboration:. . . Work closely with AI/ML engineers, data scientists, software developers, UX/UI designers, Marketing, Sales, and Account Management teams to ensure seamless integration and successful product delivery. . . . . . Market Research & Competitive Analysis: . . . Conduct thorough market research to identify opportunities and challenges in the AI landscape. Stay updated on emerging trends, technologies, and competitive offerings to guide product strategy. . . . . . Stakeholder Management:. . . Build and maintain strong relationships with both internal teams and external partners, including AI research labs and technology vendors, to incorporate diverse insights into the product development process. . . . . . Team Leadership:. . . Provide effective leadership to your product team by fostering a collaborative, innovative, and user-centric culture. Mentor team members and facilitate cross-disciplinary knowledge sharing. . . . . . User-Centric Design & Ethical AI:. . . Advocate for a user-centric approach in AI product development, ensuring solutions not only meet customer needs but also adhere to ethical guidelines and data privacy standards. . . . . . Product Launch & Go-to-Market Strategy:. . . Oversee successful product launches by coordinating with marketing, sales, and support teams. Develop go-to-market strategies that highlight the unique benefits and capabilities of our AI products. . . . . . Performance Analysis & Iteration:. . . Monitor product performance through data analytics, user feedback, and key performance metrics (KPIs). Use insights to iterate on the product and drive continuous improvements. . . . . . Budget & Resource Management:. . . Effectively manage budgets and resources, balancing innovation with practicality to optimize AI product development and delivery. . . . Required Skills and Experience. . . Bachelor’s degree in Business, Marketing, Computer Science, or a related field is required - an advanced degree or certifications in AI/ML or Data Science is a plus. . . . . Minimum of 3 years of experience in product management, with a proven track record of successful product launches. . . . . Experience managing AI products or projects, including familiarity with AI/ML concepts, data analytics, and ethical considerations in AI. . . . . Demonstrated success in leading cross-functional teams in a dynamic, agile environment. . . . . Familiarity with agile methodologies and product management tools. . . . . Basic understanding of AI technologies, data . pipelines. , and machine learning principles. . . . . Experience with UX design, user research, and testing. . . . . Knowledge of analytical tools such as Power BI/Data Studio, GA, or Amplitude is beneficial. . . . Our offer. . . Competitive compensation package. . Excellent learning and development opportunities (AI, technology, evolving BPO landscape). . Growth opportunities within an expanding team . . Fully remote working available. . Working alongside a team of high-caliber and dynamic leaders . . Excellent work-life balance culture . . . . . #LI-MB2. .