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Customer Service BI Specialist at Binance. Location Information: Global. . Responsibilities:. . . Collect, organize, and analyze user data from the customer service department and other related systems to identify user behavior patterns and issue trends.. Develop and maintain dashboards and reports to provide real-time insights into key metrics. . Provide data-driven recommendations to improve team performance and operational efficiency. . Collaborate with team leaders to implement solutions and track the impact of changes. . Conduct root cause analysis to identify underlying issues affecting KPIs (CSATs, resolution rate, etc).. Translate complex data into clear and actionable insights for senior management. . Support strategic decision-making by providing in-depth analysis and forecasting. . Ensure data accuracy and integrity by implementing best practices in data collection, storage, and analysis. . Communicate findings and recommendations effectively to stakeholders at all levels. . Collaborate with cross-functional teams to align on goals and drive initiatives. . Provide training and support to team members on data analysis tools and techniques.. . Requirements:. . . Minimum of 3-5 years of experience in a business intelligence, data analysis, or similar role. . Proven track record of analyzing complex data sets and providing actionable insights. . Experience in the crypto, financial services or compliance industry is a plus. . Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. . Proficiency in data analysis tools such as SQL, Python, R, or similar. . Experience with data visualization tools like Tableau, Power BI, or similar. . Strong understanding of database management and data warehousing concepts. . Familiarity with statistical analysis and predictive modeling techniques. . Excellent analytical and problem-solving skills. . Strong attention to detail and accuracy. . Ability to communicate complex data insights clearly and concisely. . Strong organizational and time management skills. . Ability to work independently and as part of a team.. .