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Data and Account Management Specialist at YMCA of Greater Brandywine. Location Information: Association Office - WEST CHESTER, PA, 19380 (Remote). . Job Details. Job Location Association Office - WEST CHESTER, PARemote Type HybridPosition Type Full TimeEducation Level 2 Year DegreeSalary Range $18.00 - $22.29 Salary/yearTravel Percentage Up to 25%Job Shift Day. Description. . Embark on a Journey of Impactful Adventure. . . . The Data & Account Management Specialist plays a key role in supporting the YMCA’s Membership Engagement Center by ensuring accurate and efficient management of membership data and delivering high-quality service to members. Reporting to the Data Services Administrator, this role focuses on maintaining data integrity, providing technical support for membership systems, and fostering a seamless member experience across branches.. . . . . . Who Are We?. . . . The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all. . . . . Perks & Benefits. . . . . Free family YMCA membership, including outdoor pools. . Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees. . Babysitting while you work (up to 4 hours per day). . Generous program discounts on childcare, camp, youth sports, swimming lessons and more!. . 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.. . Employee Assistance Program. . Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University. . Career development and paid training. . Unlimited referral bonus beginning at $300.00. . . . . What You’ll Do. . . . . Member Services & Coordination. : Plays a key role in supporting the YMCA’s membership and program operations by ensuring accurate and efficient management of organizational data and delivering high-quality service to members when needed. Reporting to the Data Services Administrator, this role focuses on maintaining data integrity, providing technical support for membership systems, and fostering a seamless member experience across branches.. . Data Management & Integrity. : Maintain accurate membership records, including updates, holds, and cancellations. Support data quality efforts through regular audits, corrections, and consistency checks within membership databases. Collaborate on data-related projects and initiatives that enhance the overall accuracy and functionality of membership systems.. . Technical & System Support. : Provide backend support for membership-related software and applications. Assist branch teams with system issues and respond to technical inquiries, ensuring minimal disruption to member services. Serve as a resource for staff by providing guidance on effective system use and best practices.. . Training & Documentation. : Assist with onboarding and training for new staff on data processes and membership systems. Document standard operating procedures and create resources that support front-line staff in managing member inquiries and account changes. Support ongoing staff development by sharing updates and best practices related to membership data management.. . Ensure compliance with all YGBW policies and standard operating procedures.. . Perform other related duties as assigned.. . . Qualifications. . What You'll Need. . . . . A minimum of Associate's degree or equivalent experience in a related field (data management, IT support, or business administration).. . Demonstrated problem-solving abilities, particularly in technical or data-centric scenarios.. . 2+ years of experience in data management, technical support, or customer/member service.. . Experience with membership databases, CRM, Salesforce is highly preferred.. . Proactive in identifying data inconsistencies and implementing solutions.. . Capable of supporting and training non-technical staff on system use and best practices.. . Ability to work collaboratively within a team and across branches.. . Basic familiarity with IT support principles and common software applications (such as Office365).. . Understanding of data entry, integrity, and quality control practices.. . Familiarity with membership or customer database systems, with the ability to troubleshoot and support basic technical issues.. . Knowledge of Excel or similar tools for data analysis and auditing is a plus.. . Excellent communication skills to assist and train staff effectively.. . Strong organizational and multitasking skills, with attention to detail in managing data.. . Obtain and maintain all new hire certifications and training within 90 days of hire.. . . . . . . Work Conditions and Physical Demands. . . . The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee needs sufficient strength, agility and mobility to perform essential functions and to safely supervise program activities. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. . . . . . . Why You Need To Apply . . . . Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!. . . .