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AI Innovations Practice Lead (IT Enablement & Operations) at Genesys. Location Information: Menlo Park (Flexible), United States. . Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.. What this role is. As the AI Innovation Practice Lead, you’ll be at the forefront of driving enterprise-wide transformation through generative AI. Positioned within the IT Enablement & Operations team, this Expert-level role combines deep technical leadership with strategic vision to operationalize and scale GenAI capabilities across the organization. You’ll oversee the full lifecycle of GenAI platform management—from governance and infrastructure to user adoption, innovation enablement, and impact tracking. Your work will shape how AI technologies are integrated, secured, and embraced throughout the business, enabling smarter, faster, and more creative ways of working.. What this role isn't. This isn’t a pure research or R&D role focused on building custom AI models from scratch. Nor is it a one-dimensional IT admin position. It’s not just about technology for technology’s sake—you'll need to blend enterprise IT operations with user experience design, stakeholder engagement, change enablement, and responsible AI leadership. If you're looking for a siloed or purely tactical role, this won’t be the right fit.. What you'll bring to the table. You bring a strong track record of leading AI or SaaS-based technology initiatives at scale, paired with hands-on experience managing enterprise platforms like Microsoft 365, Slack, or Zoom. You're fluent in the language of generative AI—especially ChatGPT—and understand both the technical configurations and strategic applications of these tools. With a solid grasp of IAM systems like Okta or Azure AD, you're also skilled at aligning AI capabilities with enterprise governance, compliance, and business transformation goals. Your ability to communicate across technical and non-technical teams makes you a trusted enabler of innovation.. Some details about what you'll do. Lead the GenAI practice across IT, with full ownership of platform operations, enablement strategy, and governance. Administer enterprise ChatGPT and related tools, ensuring secure and scalable use across business units. Collaborate with the Business Transformation Office to align GenAI efforts with strategic goals and workforce upskilling. Act as the point of contact with OpenAI and other vendors for technical coordination, support, and roadmap alignment. Curate and maintain a centralized GPT use-case catalog and solution library to drive reuse and innovation. Build and manage a GenAI Champion Network to promote adoption and gather real-time feedback. Design and deliver internal AI onboarding, training, comms campaigns, and AI hackathons. Work closely with legal, risk, and compliance teams to define and uphold responsible AI use frameworks. Monitor usage metrics, analyze impact, and identify continuous improvement opportunities. Requirements. 10+ years in enterprise IT, with at least 3 years in AI, SaaS, or digital transformation leadership roles. Hands-on experience with SaaS platform administration and integration in large organizations. Familiarity with GenAI technologies and real-world implementation patterns. Experience working with cross-functional teams including Legal, Risk, and Security. Strong program management and stakeholder engagement skills. Ability to drive governance and compliance across distributed environments. Passion for emerging tech and a track record of driving adoption at scale. Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred. #LI-Remote. Compensation:. This role has a market-competitive . salary. with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. . $131,400.00 - $244,000.00. Benefits:. Medical, Dental, and Vision Insurance. . Telehealth coverage. Flexible work schedules and work from home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption Assistance. Fertility treatments. More details about our company benefits can be found at the following link: . https://mygenesysbenefits.com. If a Genesys employee referred you, please use the link they sent you to apply.. About Genesys:. Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit . www.genesys.com. .. Reasonable Accommodations:. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . [email protected]. .. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.. .