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Guest Happiness Specialist - Remote at The Flex. Remote Location: Philippines. About The Flex. At . The Flex. , we’re on a mission to make renting as easy as buying something on Amazon — . simple, fast, and borderless. .. Our proprietary . Property Management System (PMS). powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.. We’re growing fast and looking for . A-Players. — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.. Position: Guest Happiness Specialist. As a . Guest Happiness Specialist. at The Flex, you’ll be the heart and voice of our brand.. Your mission is simple: . make every guest feel cared for, supported, and happy throughout their stay. .. You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish.. Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality.. If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.. Key Responsibilities. Guest Support:. Handle guest inquiries via chat, email, and phone with warmth and professionalism.. Booking Assistance:. Help guests with reservations, check-ins, and check-outs using our PMS.. Problem Solving:. Quickly resolve any issues or complaints with empathy and proactive communication.. Communication Management:. Keep guests informed every step of the way for a seamless experience.. Feedback Loop:. Collect and share guest insights to help improve our service quality.. Upselling & Retention:. Recommend add-ons and experiences to enhance guest satisfaction and loyalty.. What We’re Looking For. Excellent communication skills — written and verbal.. A natural people-person with a . warm, empathetic approach. .. Previous experience in . hospitality, customer service, or short-term rentals. .. Tech-savvy and confident using PMS or CRM systems.. Calm under pressure and great at multitasking.. Fluent in English (additional languages are a big plus).. Why You’ll Love Working at The Flex. Be part of a team transforming the global rental experience.. Join a supportive, international, and fast-growing company.. Room to grow — this role evolves as we scale.. Competitive salary and performance bonuses.. Remote-first. and flexible working culture.. #LI-Remote