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Customer Support Executive at Fanvue. Remote Location: Remote. Join us in redefining the creator economy with AI. Fanvue is one of the fastest-growing creator monetisation platforms globally. We’re an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale.. Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth. We now support hundreds of thousands of creators and millions of fans worldwide, powering subscriptions, messaging, and AI-native creator tools across the platform.. As Fanvue scales globally, creator support is a critical part of delivering a trusted, high-quality experience. This role plays a key part in ensuring creators and fans receive fast, empathetic, and effective support across all time zones, helping protect retention, trust, and platform quality as we grow.. 🎯 The Role. We’re looking for a Customer Support Executive to join our growing Support team. This is a remote role, available either full-time on weekdays or part-time on weekends, ideal for someone who enjoys helping people, communicates with clarity and empathy, and thrives in a fast-moving environment.. You’ll be on the front line of the Fanvue experience, supporting creators and fans with everything from platform questions to payments and content issues, while feeding valuable insights back into the wider business.. 🚀 What You’ll Do. Respond to creator and fan queries via live chat and email. Provide timely, thoughtful, and solution-focused support during your assigned shifts. Troubleshoot platform issues, payments, and content-related questions using internal tools. Escalate urgent or complex issues clearly and efficiently following established processes. Communicate with empathy, precision, and consistency in line with Fanvue’s voice and values. Proactively flag bugs, product feedback, and emerging support trends to the wider team. Contribute to internal documentation and help centre content where needed. 👀 Who You Are. 2+ years experience in a technical customer support or customer service role, ideally in a digital, tech, or creator platform. Strong written communication skills with a calm, empathetic, and clear tone. Comfortable working independently, particularly during weekend or off-hours shifts. Quick to learn new tools, processes, and product features. Calm under pressure and resourceful when solving problems. Comfortable handling NSFW content. Familiarity with tools such as Intercom, Slack, Notion, Retool, or similar is a plus. Genuine interest in the creator economy and supporting independent creators. 🕒 Available Shifts. Weekday shifts. Day: Monday to Friday, 9am to 6pm. Evening: Monday to Friday, 6pm to 2am. Night: Monday to Friday, 2am to 9am. Weekend shifts. Saturday to Sunday, 6pm to 2am. Saturday to Sunday, 2am to 9am. 🌍 Why Join Fanvue?. Named one of The Sunday Times Best Places to Work 2025. Be part of a high-growth platform shaping the future of the creator economy. Work with a mission-driven team focused on empowering creators worldwide. Remote working with flexibility during your assigned hours. Unlimited holiday. Opportunities to grow and progress within the Support function. A culture that values innovation, ownership, transparency, and speed. ⭐ Fanvue is for Everyone. We believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply. Many great people grow into roles, and we value potential, mindset, and curiosity just as much as experience.