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CRM Manager at Sibill Srl. Remote Location: Italy - Remote. Who we are. Sibill is the accounting and financial operating system for small and medium businesses (SMBs). Outdated tools and fragmented data waste entrepreneurs a lot of hours each week — we give this time back by integrating invoicing, payments, treasury, and accounting in one modern platform.. We’re backed by top international investors such as Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and most recently Creandum, known for supporting Klarna and Spotify at early stages. . Thousands of entrepreneurs already trust Sibill. . Our goal? Reach millions. . This is just the beginning. .. What we look for. We are looking for a . CRM Manager. to scale and optimize Sibill’s CRM strategy, ensuring a seamless and personalized experience across the full customer lifecycle.. You will report directly to the Head of Marketing and collaborate with Growth, Brand, Sales, and Customer Success teams.. You are the perfect fit if…. You feel like fitting the values we share at Sibill: ambition, pragmatism, efficiency, integrity.. You are passionate about CRM, marketing automation, and customer lifecycle management.. You have . 4–5 years of experience. in CRM management, lifecycle marketing, or a related role.. You are analytical and results-oriented, and you love to measure and improve every initiative.. You have experience with integration and automation concepts, such as APIs, webhooks, and automated workflows.. You are excited about the opportunity to design, optimize and build CRM ecosystems from scratch where needed.. Experience with . HubSpot and . Customer.io. . is considered a strong plus.. You know how to pull data from relational databases using SQL.. What will you do. Take full ownership of Sibill’s CRM strategy. , designing and optimising automated lifecycle flows (onboarding, retention, cross/upselling, win-back) and managing a structured testing plan. Define clear CRM goals and KPIs, track performance, and continuously refine initiatives to maximise engagement, loyalty, and business impact.. Implement multi-channel CRM campaigns. across email, in-app notifications, WhatsApp, and other messaging platforms, ensuring consistency, relevance, and measurable results.. Safeguard database health and campaign quality. , overseeing deliverability, calendar planning and reporting.. Collaborate closely with Sales and Customer Success teams. to align CRM initiatives with key touchpoints, driving stronger engagement, retention, and conversion.. What you won’t do. You won’t spend hours building long presentations or attending endless meetings.. You won’t need multiple layers of approvals to implement your ideas: at Sibill, execution is fast, and your impact is immediate and visible.. Comp & Benefits. RAL: 40–50k (based on experience).. Lunch voucher (€8/business day).. Remote-first, office presence required only on specific occasions.. Welfare budget to spend on a dedicated corporate benefit platform.. You will work within a team of smart, hard-working, passionate, and nice human beings. People at Sibill tend to be very happy. Happiness is an underrated benefit ;-). Recruiting process. A chat with Gaia, our HR Manager. An interview with Samuele, the Head of Marketing and hiring manager. A practical take-at-home exercise and a debrief with Samuele and Isabella, our Data Engineer. A final chat with Mattia, our CEO. By applying, you consent to Sibill’s processing of your personal data for recruitment and hiring purposes, in accordance with our Privacy Policy available at: . https://sibill.com/trattamento-dei-dati/