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Customer Support Specialist at Agent. Remote Location: Philippines. Job Title:. Support Specialist. Schedule. : Monday - Friday, 9 AM – 5 PM EST. Location:. Remote. Full-time. Compensation:. $1,000/month. About the Role:. We are looking for a . Support Specialist. to join our team. This role involves providing excellent customer support via . email, chat, and phone. . The ideal candidate is professional, detail-oriented, and able to handle multiple tasks while maintaining a high standard of service.. Key Responsibilities:. Respond to customer inquiries promptly and professionally via email, chat, and phone. Troubleshoot common issues and provide clear guidance to customers. Collaborate with the team to ensure smooth operations and a positive customer experience. Escalate complex issues when necessary while providing accurate documentation. Maintain records of interactions and track customer feedback. Qualifications:. Previous experience in . customer support or service desk roles. preferred. Strong . communication skills. , both written and verbal. Ability to manage multiple tasks and prioritize effectively. Professional, courteous, and detail-oriented. Comfortable working in a remote environment and collaborating with a distributed team. Plus:. Familiarity with . Google Sheets. for basic reporting or data tracking. #LI-NC1