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Senior Account Manager – Client Success & Retention at Growth Troops. Remote Location: Brazil - São Paulo. Senior Account Manager – Client Success & Retention. 📍 Remote (US Time Zones Preferred) | 💼 Full-Time. Empower clients. Drive outcomes. Strengthen partnerships.. Join a high-growth, product-led company building AI-powered platforms for automating sales, marketing, and customer operations. As a . Senior Account Manager – Client Success. , you’ll lead post-sale relationships, guide onboarding, and ensure long-term client satisfaction and retention.. What You’ll Do:. Manage the full post-sale lifecycle for a portfolio of strategic accounts. Lead onboarding, training, and ongoing support for AI-driven platforms. Develop a deep understanding of each client’s goals, workflows, and success metrics. Conduct regular check-ins and strategic business reviews to align product usage with outcomes. Identify and mitigate churn risks with proactive engagement. Collaborate with product and engineering to advocate for client needs. You’re a Good Fit If You:. Have 3–5+ years of experience in client success, account management, or a similar role. Excel in managing B2B relationships and communicating with multiple stakeholders. Are organized, detail-oriented, and capable of handling multiple priorities. Have a passion for delivering high-impact client experiences. Bonus: experience with SaaS or AI-driven tools, and platforms like Slack, Airtable, HubSpot. Why You’ll Love It:. Fully remote team with flexible working hours. Opportunity to directly shape client outcomes and success frameworks. Work with an innovative product in a fast-scaling AI company