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Solutions Engineer at Prefect. Remote Location: Remote. Prefect. is focused on making complex systems easy to trust, and has emerged as the next-generation workflow orchestration platform, with a pythonic, developer-first approach.. . Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.. To that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.. The company operates both open-source and commercial offerings, orchestrating mission critical workflows for Fortune 500 companies, data innovators, and rising startups. We are looking for folks who want to join a remote-first team #LI-Remote to continue building an equally amazing company, product, and developer community.. Role Summary:. As a Solutions Engineer, you will be a primary contact with our customers. You will own the technical relationship and be responsible for their success. You will find a balance of providing them with solutions using existing functionality and advocating on their behalf by supporting their use cases during our internal product planning sessions. You’ll unblock complex orchestration issues, ship reference implementations and best‑practice playbooks, and feed real‑world insights back to Product & Engineering. . You will report to the Manager of Solutions Engineering, Rob.. What You'll Do:. Own post‑sales success. – Serve as a primary technical advisor for a range of enterprise and growth customers, taking them from onboarding to resilient production on Prefect Cloud and other paid products.. Diagnose & unblock. – Troubleshoot orchestration issues, provide architecture reviews and performance tuning to keep customer workflows healthy and scalable.. Participate in 24/7 on‑call rotation. – Provide after‑hours incident response on a rotating schedule so our premium customers receive timely, high‑touch support.. Deliver enablement assets. – Build reference implementations, run enablement sessions, and contribute to documentation that accelerates adoption.. Partner on renewals & expansions. – Supply success metrics and technical context to CSM teams and occasionally join calls to ensure smooth renewals and identify growth opportunities.. Capture & amplify feedback. – Translate field insights into concise product proposals and collaborate with Product/Engineering to influence the roadmap.. Measure what matters. – Contribute to maintaining ≥ 95% SLA adherence rate with respect to first response time and resolution time.. Your Qualifications:. Customer‑facing engineering:. 2 + years in a post‑sales Solutions Engineering, Customer Success Engineering, Support Engineering, or equivalent role.. Python proficiency:. 2 + years writing and debugging production Python, ideally in data‑workflow or infrastructure contexts.. Cloud expertise:. Hands‑on with at least one major cloud provider (AWS, GCP, or Azure) running containerized or serverless workloads.. Distributed‑systems troubleshooting:. Demonstrated ability to diagnose orchestration and performance issues in production environments.. Workflow orchestrators:. Practical experience with Prefect, Airflow, or similar tools.. Kubernetes & IaC:. Familiarity with Kubernetes, Terraform, and modern CI/CD pipelines.. On‑call:. Participate in the 24/7 on‑call rotations.. Fluent English communicator:. You write and speak English at a professional (C1+) level, enabling clear, empathetic collaboration with developers and executives.. Not sure you meet 100% of our qualifications? Please apply anyway!. What You'll Get in Return:. Base Salary Ranges. SF Bay Area & NYC Metro: $149,000-$165,000 . Washington D.C., Boston, Los Angeles, & Seattle: $136,000-$152,000. Denver, Chicago, Atlanta, & all other U.S. metros: $128,000-$145,000 . Actual base salary within each range depends on the candidate’s location, experience, and qualifications. Please keep in mind that equity and benefits are not included in the range provided above.. Your recruiter can share more about the salary range for your preferred location during the hiring process.. Perks and Benefits. We take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.. Remote-first team with flexible-first culture. Equity Stock Options. 401(k) with 5% company match (vests immediately!). Unlimited PTO. Medical, Dental and Vision insurance. Generous Parental Leave. Life Insurance and Disability benefits. $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.). And that is just the start, there's more! For more info check out our top-of-the-line benefits and perks on our . company page. .. Belongingness at Prefect:. Belongingness at Prefect. is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.. Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.. Equal Opportunity at Prefect:. Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.. Brad is a real live person (👋🏻) and is looking forward to learning more about you through your application.