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Operations Coordinator at Marco. Remote Location: Remote. Type: . Full-Time. Location: . Remote. Work Timezone: . U.S. / North America. Compensation: . $1,100-$1,500/month USD.  . About Marco: . Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless—and that exceptional people come from anywhere.. The Role & Our Client:. Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12–18 months. They're hiring an . Operations Coordinator. to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.. If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler — this is a high-trust role with significant room to grow as the brand expands.. Responsibilities - What You'll Do:. Operations tools management:. Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, . Customer.io. and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.. Location ops oversight:. Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time.. Inventory & data integrity:. Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.. SOP creation & maintenance:. Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.. Forms & reporting:. Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.. Delivery platform management:. Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.. Community management:. Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.. Continuous improvement:. Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets.. CEO Support. :. Calendar support. Inbox triage. Meeting notes. Follow-up tracking. ClickUp action items. CEO priority tracker. Light research and special projects. Must Have:. Fluent English: C1/C2 level (written and spoken).. 1–3+ years in operations, account management, or coordination roles at a fast-paced company.. Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).. Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).. Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.. Strong written communication for cross-team and cross-location coordination.. Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.. Bonus Points. Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.. Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.. Experience building or maintaining SOP documentation libraries.. Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).. Experience supporting franchise operations or onboarding new locations.. Details:. Work Location:. Remote. Work Timezone:. U.S. (must overlap with U.S. business hours). Compensation:. $1,100–$1,500/month USD. Fully remote role with long-term career growth as the brand expands toward 17+ locations. Direct collaboration with the Founder, Director of Operations, and Chief of Staff. High-trust environment with significant exposure to franchise operations and scaling decisions