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E-commerce Customer Support Specialist at Hire Hangar. Remote Location: South Africa - Cape Town. Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.. Job Title:. . E-commerce. . Customer Support. Specialist. Location:. Remote. Time Zone:. US Time Zones (EST–PST). Role Overview. We are looking for an . E-commerce. . Customer Support. Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase . support. while working closely with internal teams.. Key Responsibilities. Handle customer inquiries related to products, orders, payments, returns, and exchanges. Provide clear, accurate, and empathetic . support. via . email. and chat. Maintain detailed . ticket. documentation and customer records. Collaborate with Operations and Fulfillment teams to resolve issues. Follow established . support. processes and quality standards. Identify opportunities to improve customer experience and . support. workflows. Required Qualifications. Experience providing . customer support. for . e-commerce. or online retail businesses. Strong written communication and problem-solving skills. Prior experience working remotely is mandatory. , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered. Ability to manage multiple tickets and priorities effectively. Customer-first mindset with attention to detail. Preferred Qualifications. Experience working with international customers. Familiarity with . CRM. or helpdesk systems. Experience contributing to FAQs or help center content. Tools & Technology. Support. Platforms: Zendesk, Gorgias, Freshdesk. E-commerce. Platforms: . Shopify. or similar. Collaboration: Slack, Zoom, Google Workspace. We connect top talent with vetted employers, competitive pay, and real growth opportunities.