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Customer Experience & Operations Support (Contract, Remote) at Sage AI Labs. Remote Location: Remote. Location:. Remote (U.S.-based preferred). Type:. Part-time Contract. Schedule:. Off-hours and weekends required. About Us. We’re a high-growth . agentic consumer startup. based in San Francisco, building the . next generation of shopping. — smarter, faster, and more personalized. Backed by top investors, we’re scaling quickly, and every team member has the opportunity to make a meaningful impact as we redefine how people discover and shop online.. Role Overview. We’re looking for a proactive, detail-oriented . Customer Experience & Operations Support. contractor to join our growing team. This person will play a key role in delivering best-in-class customer support, facilitating smooth order fulfillment, and maintaining seamless operations — especially during off-hours and weekends.. Responsibilities. Respond to customer inquiries with speed, empathy, and accuracy. Support order processing, tracking, and issue resolution. Coordinate with internal teams to ensure smooth and timely fulfillment. Identify and escalate recurring issues or operational bottlenecks. Maintain high service standards and ensure a positive customer experience. Qualifications. Strong communication and problem-solving skills. Experience in customer support, e-commerce, or operations. Highly organized, reliable, and comfortable working independently. Flexible availability, including evenings, early mornings, and weekends. Excited to join an early-stage, fast-paced startup and grow with us. Compensation & Details. Role Type:. Remote, part-time contract. Schedule:. Off-hours and weekend coverage required. Growth:. Opportunity for expanded hours and long-term engagement. Compensation:. $25 per hour