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Damage Control Manager - (Remote to CA, WA, NV, AZ, UT, FL) at Roadsurfer. Remote Location: Nevada- Remote. Why surf the wave with roadsurfer?. Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. . The role - your passion. We are seeking a highly organized and proactive Damage Control Manager to join our team in North America. This position will oversee fleet damages to advise on maintenance and repair of company vehicles distributed among multiple stations and regions in North America.. The ideal candidate will have a strong background in fleet damage management including experience in repair estimation and insurance claims, exceptional problem-solving skills, proficiency with database and estimation software, and the ability.. Responsibilities include but are not limited to the following:. Oversee fleet repair & maintenance activity, vehicle availability, and costs within assigned stations/region of North America.. Evaluate fleet vehicle damage reports to estimate, catalog, assign, and oversee repair and maintenance.. Maintain accurate records of all damage incidents, repairs, and associated costs.. Analyze, identify, and develop solutions to issues affecting fleet health & availability.. Use damage estimation software to calculate internal repair costs and create billable invoices for customers.. Issue customer damage invoices and respond to customer complaints by learning and citing insurance policies, department guidelines, and Rental Terms & Conditions.. Handle all aspects of automotive insurance claims in cooperation with insurance agents, brokers, adjusters, appraisers, and repair workshops.. Review repair estimates, negotiate repair costs, and approve invoices from repair providers.. Conduct weekly online (and ad-hoc) meetings with roadsurfer station staff and technicians to advise and ensure repairs are proceeding on schedule and budget.. Provide Maintenance & Repair (M&R) specific training in coordination with Training and Learning.. Ensure personal and company compliance with damage record-keeping and cost-approval procedures.. Document and investigate damage incidents and discuss preventive measures with Maintenance & Repair Team.. Personally support repair teams in coordinating repairs or service work, where necessary.. Abide and enforce all applicable regulations and company policies.. Support the Regional Technician in administrative tasks and repair management as directed by M&R Leads.. Respond rapidly to internal tickets for Breakdown/Accident Assistance.. Coordinate vehicle recovery for abandoned vehicles after CST handoff.. Review and approve urgent repair estimates submitted by stations and customer service while maintaining strict records of approvals.. 🏄 🌊 What you need to surf the wave with us 🏄 🌊. You embrace our Core Values: . Free Hugs. - We interact with everyone in a friendly, positive, and optimistic way.. All for One – One for All. -We work together as a team, promoting an environment of respect, fairness, and helpfulness.. Brutal Hands On. - You lead a hand to support the business needs and take action and resolve matters without making excuses.. Trustety. - We build trust within our team by encouraging open and honest communication among all members.. Own Your Ship. - We embrace responsibility and have a passion for finding solutions.. Strong analytical and problem-solving skills with attention to detail.. Ability to prioritize tasks and delegate when appropriate.. Adaptable interpersonal skills to collaborate dynamically with internal teams, customers, and various external partners.. Ability to work independently and manage multiple priorities in a fast-paced environment.. Excellent time management skills with a proven ability to meet deadlines.. Proficient with Microsoft Office Suite or related software.. Ability to use database/spreadsheet software such as Airtable and Excel.. Excellent written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base.. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.. This position requires the ability to drive our company vehicles, due to insurance requirements, candidates must be at least 21 years of age.. Candidates must present and maintain a clear motor vehicle record and successfully pass a background check. . Open availability to work weekends and holidays based on business needs. . Education and Experience:. High School Diploma & Bachelors Degree or higher required. . 2+ Work Experience in Fleet, RV or Automotive repair.. Knowledge/certification in insurance processes and claims management preferred.. Knowledge/certifications in RV Repair, RV Body repair, and Automotive Repair; Certifications preferred.. WORK CONDITIONS. This position is primarily remote and requires internet access to perform the required tasks; a dedicated home office/dedicated work space with reliable internet access is required.. Occasional travel may be necessary for vehicle rallies, team training, stations visits, inspections or vendor meetings.. Job Type: Exempt, Full Time-. Salary Range: $62,000 to $75,000 (based on experience & location).. Working mostly indoors in a remote environment with the possibility of workdays at a station that may require physical mobility and working outdoors.. Ability to lift and move at least 45lbs+. Location: . MUST reside within commuting distance to a station located in CA (San Francisco or Los Angeles) WA (Seattle) , NV (Las Vegas), AZ (Phoenix), UT (Salt Lake City) or FL (Miami). . roadsurfer is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, military status, protected veteran status or any other category protected by law.. Employment Eligibility Verification (E-Verify). In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. Ready to surf?. Are you made for the job? Then we look forward to receiving your application! If you have any questions, please feel free to contact us at . [email protected]. and we will get back to you as soon as possible.. . ABOUT #ROADSURFER. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!