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Customer Operations Coordinator (Remote – PH | Graveyard Shift) at That 1 Detailer. Remote Location: Philippines (Remote). 🔑 Key Responsibilities. Job Monitoring:. Track daily technician assignments and job progress via our dispatch system. Compliance Checks:. Ensure each job includes required photos, warranty submissions, and uniform compliance. Daily Reporting:. Send clear Slack summaries of completed jobs and team performance. Customer Support Coordination:. Help with billing follow-ups, reminders, and scheduling issues. Issue Flagging:. Proactively spot incomplete tasks or missed SOP steps and escalate as needed. Performance Tracking:. Maintain logs of wins, issues, and feedback for team performance reviews. Cross-Team Support:. Coordinate with HR, Success, and Ops teams to improve field operations. Documentation:. Keep checklists and status trackers updated and organized. 🎯 What We’re Looking For. 1+ year experience in dispatch, operations, or customer support. Excellent written communication (English). Confident using Slack, Google Sheets, and cloud tools. Strong follow-through and checklist mindset. Bonus: Experience in remote ops, service teams, or startup environments. Must be comfortable working . graveyard shifts (PH time). This is a full-time role and requires availability for weekend coverage as needed.. 💻 Remote Work Requirements. Applicants must use their own personal equipment and internet connection. We'll ask about:. Laptop/PC specifications. Backup internet (e.g. pocket Wi-Fi). Backup power source (UPS, inverter, etc.). Shift availability. 🎁 What’s in It for You?. Starting at . $600/ month . Final offer may vary based on skill set, relevant experience, and readiness to own the role. Raise opportunities for high performers.. Long-term, remote-first role with growth into senior operations positions. Tight-knit, process-driven team culture. Sounds like you? Send your applications . here