We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Specialist (Weekend Support Required) at HitPay. Remote Location: Philippines.  . Location:. Remote - Malaysia. Employment Type:. . 1-Year Contract. (Potential to Convert to Full-Time Based on Performance). About HitPay:. HitPay is a fast-growing . full-stack payments infrastructure platform. designed to empower small and medium-sized businesses (SMBs) across APAC. Headquartered in . Singapore. , we provide seamless . online, in-person, and B2B payment solutions. , enabling businesses to scale efficiently. Backed by leading global investors, including . Y Combinator and Tiger Global. , HitPay is licensed in multiple APAC jurisdictions and continues to drive . innovation in real-time payments. and local payment methods.. We are looking for a Customer Support Specialist to provide day time shift support during Southeast Asia (SEA) hours. This role will be Monday-Friday with occasional weekend support.. This is a 1-year contract role with the potential to convert to full-time based on performance.. Key Responsibilities:. • Provide . real-time. customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting.. • Work during week and weekend shifts, ensuring seamless support coverage during SEA hours.. • Diagnose and escalate technical issues to the appropriate internal teams when necessary.. • Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience.. • Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently.. • Identify recurring customer issues and suggest improvements to internal processes and support documentation.. What We’re Looking For:. • . 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company.. • Strong understanding of . payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.). is highly preferred.. • Exceptional written and verbal communication skills in English and Malay.. • Ability to work independently and manage multiple customer interactions efficiently.. • A customer-first mindset with a problem-solving attitude.. • Comfortable working in a . fast-paced startup environment. where adaptability is key.. • Tech-savvy with experience using . customer support tools (e.g., Zendesk, Intercom, Plain). and willingness to learn new platforms.. What We Offer:. • . 1-Year Contract. with the . potential for full-time conversion. based on . performance and culture fit. .. • . Competitive salary. based on experience.. • Fully . remote work setup. with the flexibility to work from anywhere in the Philippines.. • A chance to be part of a . high-growth fintech startup. revolutionizing payments in APAC.. • . Career growth opportunities. within a fast-scaling company.. • Work with a . collaborative and diverse global team. that values innovation and efficiency.