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Customer Experience Specialist French Speaker at The Flex. Remote Location: Paris. About The Flex. At . The Flex. , we’re on a mission to . revolutionize how the world rents.. We believe renting a home should be as seamless as buying something on Amazon — . simple, fast, and borderless.. Powered by our proprietary . Property Management System (PMS). , The Flex enables . effortless guest experiences. and . streamlined operations. for property owners around the globe.. We’re building a team of . A-Players. — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.. Position Summary. As a . French-Speaking Customer Experience Specialist. , you’ll be the . voice and heartbeat of The Flex. for our guests and landlords.. You’ll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.. You’ll handle communications, resolve issues, and use our in-house technology to deliver . world-class service. that reflects our commitment to operational excellence and customer delight.. This role is perfect for someone who is . empathetic, detail-oriented, and energized by helping people. — someone who takes pride in turning challenges into great experiences.. 💡 . Key Responsibilities. Customer Support. – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both . French and English.. Booking Assistance. – Guide guests through the reservation, check-in, and check-out process using our PMS tools.. Problem Solving. – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.. Knowledge Management. – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.. Cross-Team Collaboration. – Work closely with the . operations. and . tech. teams to identify recurring issues, propose improvements, and enhance user experience.. Upselling & Retention. – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.. 🧠 . What We’re Looking For. Fluent in French and English. (both written and spoken).. Proven experience in . customer service. , ideally within . hospitality, real estate, or tech-enabled platforms.. Excellent . communication and interpersonal skills. — you know how to listen and make people feel heard.. Strong . organizational skills. and ability to stay composed under pressure.. Tech-savvy. — comfortable using PMS, CRM, or other digital support tools.. A . problem-solving mindset. with empathy, patience, and sharp attention to detail.. 🌍 . Why Join The Flex. Be part of the revolution.. Help us reshape the $4T global rental industry.. Work with the best.. Join a high-performing, supportive international team.. Grow fast.. Real career progression opportunities as we expand globally.. Earn what you deserve.. Competitive compensation + performance-based incentives.. Live flexibly.. Remote-first, results-driven culture — work from anywhere.. If you’re ready to join a company that’s redefining how people live, move, and rent — . we’d love to hear from you.. #LI-Remote