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Guest Experience Ambassador – Remote at The Flex. Remote Location: Paris. About The Flex. At . The Flex. , we’re redefining what it means to feel at home — anywhere in the world.. We believe renting a home should be as effortless as ordering on Amazon: . fast, simple, and borderless.. Our proprietary . Property Management System (PMS). powers this revolution by automating operations, simplifying bookings, and creating . seamless, five-star experiences. for both guests and landlords.. We’re building a . global team of A-Players. — people who care deeply, move fast, and deliver excellence in every interaction.. If you’re passionate about hospitality, technology, and creating unforgettable guest experiences, you’ll thrive here.. 🎯 . The Role. As a . Guest Experience Ambassador. , you are the . heart of The Flex experience. — ensuring every guest feels welcomed, supported, and delighted throughout their stay.. You’ll combine empathy, precision, and problem-solving to deliver an elevated service that blends . human connection with smart technology.. This role is ideal for someone who takes pride in helping others, thrives under pressure, and wants to play a key part in shaping a new global standard in hospitality.. ⚙️ . Key Responsibilities. Guest Support. – Serve as the main point of contact for guests via chat, email, and phone — responding quickly, kindly, and effectively.. Seamless Stays. – Coordinate check-ins, checkouts, and on-the-ground requests to ensure each stay runs flawlessly.. Issue Resolution. – Take ownership of challenges, solve problems creatively, and turn potential frustrations into positive moments.. Proactive Communication. – Anticipate guest needs and provide timely updates, instructions, and recommendations.. Feedback & Insights. – Gather guest feedback and share insights to continuously improve our systems and service quality.. Collaboration. – Work closely with Operations, Product, and Tech teams to streamline the guest journey and enhance efficiency.. 🧠 . What You Bring. Excellent communication skills — fluent in . English. (French or other languages a plus).. Previous experience in . hospitality, short-term rentals, or customer service.. Tech-savvy and confident using PMS, CRM, and digital communication tools.. A calm, empathetic, and professional demeanor — even under pressure.. Attention to detail, proactive mindset, and genuine passion for people.. 🌍 . Why Join The Flex. Make an impact.. Help shape how people experience home and travel across the globe.. Grow fast.. Join a company scaling internationally, with real career opportunities.. Collaborate globally.. Work with a diverse, ambitious, and high-performing team.. Remote-first.. Freedom to work from anywhere — results matter more than hours.. Earn rewards.. Competitive salary + performance-based incentives.. 🧩 . The Flex. We’re not just another property company.. We’re building a . global ecosystem for flexible living. — powered by technology, automation, and a human touch.. If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living — . apply now.. #LI-Remote