We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Experience Representative - French Speaking at The Flex. Remote Location: Paris. About The Flex. At . The Flex. , we’re on a mission to . revolutionize the global rental industry. . Renting a home should be as easy as buying something on Amazon — . simple, fast, and borderless. .. Our proprietary . Property Management System (PMS). powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.. We’re building a . team of A-Players. — ambitious, proactive professionals who thrive in fast-paced environments and are driven by excellence.. Position Summary. As a . French-speaking Customer Experience Representative. at The Flex, you’ll be the first point of contact for our . guests and landlords. , ensuring smooth communication, fast problem resolution, and an exceptional rental experience from start to finish.. You’ll manage inquiries, support bookings, and leverage our in-house PMS to deliver efficient, world-class service.. This is an opportunity for someone who is . empathetic, detail-oriented, and passionate about helping people. — someone who takes pride in making every interaction count.. Key Responsibilities. Customer Support:. Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in . both French and English. .. Booking Assistance:. Support guests through the reservation, check-in, and check-out process using our PMS tools.. Problem Solving:. Investigate and resolve issues efficiently while maintaining a positive and empathetic tone.. Knowledge Management:. Document all customer interactions, feedback, and resolutions accurately in our system.. Collaboration:. Work closely with operations and tech teams to identify recurring issues and suggest improvements.. Upselling & Retention:. Recognize opportunities to enhance guest stays and strengthen long-term relationships with landlords.. What We’re Looking For. Fluent in French and English. (written and spoken).. Proven experience in . customer service. , ideally in . hospitality, real estate, or tech-enabled platforms. .. Strong communication and interpersonal skills.. Highly . organized. , capable of multitasking and staying calm under pressure.. Tech-savvy. — comfortable using PMS, CRM, and other digital tools.. A . problem-solving mindset. with empathy, patience, and attention to detail.. Why Join The Flex?. Be part of a company that’s . redefining the global rental experience. .. Work with a . supportive, international, and high-performing team. .. Real . growth opportunities. as we scale globally — this is not a dead-end role.. Competitive compensation. and performance-based incentives.. Remote-first, flexible work environment.. #LI-Remote