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Remote or office Call Center Agent at Flourish Research. Remote Location: Baton Rouge. Flourish Research is looking for a highly motivated and dynamic Call Center Agent to join our team in a remote or office setting. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting our research team.. Key Responsibilities:. - Manage incoming calls and respond to customer inquiries and concerns with professionalism and empathy. - Provide accurate and up-to-date information about our research projects and services. - Proactively upsell and cross-sell our products and services to customers. - Conduct outbound calls to follow up on leads and gather feedback on customer experiences. - Maintain customer records by accurately documenting all interactions and transactions. - Assist in researching and analyzing customer data to identify trends and opportunities for improvement. Qualifications:. - 1-2 years of experience in a call center or customer service role, preferably in a research or data-driven industry. - Excellent communication and interpersonal skills, with a strong ability to build rapport with customers. - Proficient in computer skills and experience with CRM software. - Goal-oriented with the ability to work independently and as part of a team. - Ability to multitask and adapt to changing priorities. - Detail-oriented with strong problem-solving skills. Perks and Benefits:. - Competitive salary with potential for bonuses based on performance. - Comprehensive benefits package including health, dental, and vision coverage. - Opportunities for career advancement and professional growth in a thriving research company. - Flexible work options, including remote or office settings. - Collaborative and supportive team environment. - Regular training and development opportunities. If you are passionate about customer service, enjoy working in a fast-paced environment, and are eager to contribute to meaningful research projects, then we want to hear from you! Apply now to join our team and help us Flourish!