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Account Manager (Remote) at PermitFlow. Remote Location: USA. 🚀 About PermitFlow. PermitFlow is an AI-powered platform automating the manual and time-consuming permitting process for the $1.6T U.S. construction market, . —from jurisdiction-specific research to application preparation, submission, and real-time monitoring. By transforming fragmented regulations and manual workflows into structured, intelligent systems, PermitFlow helps contractors move faster, reduce risk, and scale with confidence.. We recently raised a $31M Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from Procore, ServiceTitan, Zillow, PlanGrid, Procore, Bluebeam, Uber, and more.. We’re a team of builders—architects, engineers, permitting experts, and product leaders—who have lived the inefficiencies of permitting firsthand and are embracing an AI-first approach to fixing it. We are experiencing more demand than we can meet and are looking for top talent to join our team.. ✋ . Who you are?. Proven Account Manager:. You have experience managing a portfolio of 5–6 figure B2B SaaS accounts, with a strong track record of renewals and upsells.. Revenue-Driven:. You view customer management through the lens of growth — identifying expansion opportunities and working cross-functionally to drive account value.. Strategic Partner:. You excel at understanding customer business needs and translating them into actionable account plans that generate mutual success.. Process-Oriented Operator:. You thrive in an early-stage environment, helping to shape account management playbooks and contributing to scalable systems.. Analytical Communicator:. You're confident using data to influence customer conversations, evaluate health signals, and identify churn or upsell risks early.. ✅ . What You’ll Do:. As an early Account Manager at PermitFlow, you’ll be responsible for owning the commercial relationship with a portfolio of construction and real estate development clients — driving value, revenue, and retention.. Manage a book of business. consisting of contractors and developers; build and deepen relationships with decision-makers and influencers.. Own the full account lifecycle. — from implementation oversight to ongoing engagement, renewal, and expansion.. Develop strategic account plans. that identify growth opportunities (e.g., new projects, regions, or service lines).. Lead renewal negotiations. and coordinate expansion discussions in partnership with Sales and Customer Success leadership.. Collaborate closely with Permit Operations. to ensure high-quality onboarding and ongoing service delivery.. Monitor account health. and proactively mitigate churn risk through structured interventions.. Partner with Product and Ops. to advocate for customer needs and influence our roadmap.. Help build our GTM foundation. by contributing to processes, playbooks, and future hiring as the team scales.. This is a foundational role — perfect for someone eager to take ownership, influence company direction, and be a driving force behind PermitFlow’s growth.. 🙌 . Qualifications & Fit:. 4+ years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred). Proven track record of renewals, upsells, or account growth. Strong negotiation and presentation skills. Self-starter who thrives in ambiguous and evolving environments. Experience in construction, permitting, or real estate tech is a major plus. 💙 . Benefits:. 📈 Equity packages. 💰 Competitive Salary. 🩺 100% Paid health, dental & vision coverage. 💻 Company issued laptop. . 🎧 Home office & equipment stipend. 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen. 🚍 Commuter benefits. 🎤 Team building events. 🌴 Unlimited PTO. ✏️ Interview Process. 20 minute initial assessment . 20 minute interview with recruiter. 30 minute hiring manager interview. 30 minute role playing interview with hiring manager. 30 minute interview with our CEO. Reference check . Offer!