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Senior Salesforce Administrator at Checkatrade. Remote Location: Remote. Senior Salesforce Administrator - Maternity Cover. Focus:. Sales Cloud & Service Cloud | Close partnership with Operations, Sales &. Commercial Teams. Overview. We are seeking an experienced Senior Salesforce Administrator (Maternity cover) to own the. day-to-day management, optimisation, and enhancement of our Salesforce Sales Cloud and. Service Cloud environments. The ideal candidate will have a strong track record of partnering with Operations, Sales, and Commercial teams to translate business requirements into scalable, efficient Salesforce solutions. This role will ensure our platform is reliable, user-friendly, and continuously evolving in line with business needs.. Key Responsibilities. Salesforce Administration & Platform Ownership. Serve as a senior administrator for Salesforce Sales Cloud and Service Cloud across. multiple business units, working within our Agent Tooling team on initiatives.. Manage user setup, roles, profiles, permission sets, queues, sharing rules, and security. settings.. Maintain and optimise page layouts, record types, Lightning apps, Lightning pages, and. compact layouts.. Build and enhance reports, dashboards, and list views to support performance tracking. and insights.. Oversee data governance, including data imports, data quality, duplication management,. and hygiene processes.. Enhancements, Configuration & Automation. Configure and maintain flows (Record-Triggered, Screen, Scheduled Flows), validation. rules, formula fields, custom objects, and automation that improves business processes.. Troubleshoot system issues and support users by resolving Salesforce-related queries.. Manage and refine case management processes, lead lifecycle, opportunity stages, and. sales/service workflows.. Ensure Salesforce remains aligned with industry best practices and platform updates.. Collaboration & Requirements Gathering. Work closely with Operations, Sales, Commercial, and Customer Service teams to. understand their processes, challenges, and requirements.. Work closely with Product and Engineering Manager on extensive transformation. initiatives, including rearchitecture of the wider agent tooling tech stack, with Salesforce. at its core.. Translate business requirements into technical solutions using Salesforce native. functionality wherever possible.. Facilitate workshops, discovery sessions, and backlog refinement to prioritise. enhancements.. Communicate technical concepts in clear, accessible language to non-technical. stakeholders.. Project & Release Management. Lead small to medium Salesforce enhancement projects from concept to deployment.. Coordinate and conduct UAT, gather feedback, and ensure successful release cycles.. Document configuration, processes, and system changes to maintain an up-to-date. knowledge base.. Skills & Experience. Breadth of hands-on Salesforce Administration experience, ideally in Senior or Lead. roles.. Strong knowledge of Sales Cloud (Leads, Opportunities, Forecasting, Products,. Quotes) and Service Cloud (Cases, Omni-Channel, Knowledge).. Proven experience working directly with Operations, Sales and Commercial. stakeholders to gather, refine, and implement requirements.. Extensive experience with Flow and modern Lightning configuration tools.. Solid understanding of Salesforce security, sharing, and data management best. practices.. Experience working in fluid, fast-paced, cross-functional environments. (contract/consulting experience beneficial).. Salesforce Administrator certification required; Advanced Administrator or relevant. Consultant certifications preferred.. Nice to have. Experience with Billing, Customer Experience tools, or third-party integrations.. Experience with setup and integrations of enterprise platforms outside of Salesforce.. Background in industries with high operational complexity (e.g., field service,. marketplaces, B2B sales) and/or Marketplaces.. Exposure to Agile delivery methodologies or ShapeUp.. This role will be remote.. About us. We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.