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Office or Remote Medical Customer Service Representative at GSS Lake Forest Home Care. Remote Location: Rancho Cucamonga CA. GSS Lake Forest Home Care is a leading provider of in-home healthcare services in the Lake Forest area. We believe in delivering quality and compassionate care to our patients in the comfort of their own homes. We are now seeking a highly motivated and customer-centric individual to join our team as an Office/Remote Medical Customer Service Representative.. In this role, you will be responsible for providing exceptional customer service to our patients and their families. You will play a vital role in ensuring that our clients receive the best possible care and support, both in-person and remotely. Your main responsibilities will include answering phone calls, scheduling appointments, and assisting with administrative tasks related to patient care.. Key Responsibilities:. • Respond to incoming calls and inquiries from patients and their families with professionalism and empathy. • Schedule appointments and coordinate with caregivers to ensure timely services for patients. • Maintain accurate and up-to-date records of patient information. • Assist in the coordination of transportation for patients as needed. Requirements:. • High school diploma or equivalent, Associates or Bachelor's degree preferred. • Previous experience in customer service or healthcare is a plus. • Knowledge of medical terminology and procedures is highly desired. • Strong communication and interpersonal skills. • Proficient computer skills and ability to learn new programs quickly. • Ability to multitask and prioritize tasks effectively. • Empathetic and patient nature. • Ability to work well both independently and in a team environment. • Flexibility to work in the office and remotely as needed. • Must demonstrate a high level of integrity and professionalism. Why Work With Us:. • A welcoming and inclusive work environment. • Competitive salary and benefits package. • Opportunities for growth and advancement within the company. • Be a part of a supportive and dedicated healthcare team. • Make a positive impact on the lives of patients and their families. If you are a compassionate and customer-focused individual with a passion for healthcare, we would love to hear from you! Apply now to join our team as an Office/Remote Medical Customer Service Representative at GSS Lake Forest Home Care.