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Technical Client Systems Lead – Freelance (Remote) at SPACE44. Remote Location: Estonia. Company Overview. SPACE44 builds and operates software systems for companies that need technology to work reliably in real, day-to-day operations.. We work as long-term engineering partners, embedding experienced engineers into client environments and taking responsibility for execution, stability, and ongoing improvement of production systems. Our work goes beyond traditional staffing or project delivery — we operate the systems we help build.. A growing part of our work focuses on operational AI. We design, integrate, and run AI systems inside our clients’ cloud or on-prem environments, ensuring they are secure, governed, and usable in everyday business processes. This includes deploying and operating . PIPE44. , our AI integration and governance platform, together with AI-enabled engineering teams.. SPACE44 is a remote-first company. We value clear ownership, practical problem-solving, and engineers who are comfortable running real systems in production.. Who We Are Looking For?. We're looking for a . Technical Client Systems Lead. to be the trusted technical point of contact for clients running AI systems on the PIPE44 platform.. This is a . client-focused role. – you protect the relationship. You'll explain agent behavior, coordinate incident communication, translate requirements, and ensure clients feel confident and supported. You need solid technical understanding but not deep infrastructure expertise.. You'll join pre-sales discussions alongside leadership to answer technical questions (no selling required – just be the technical expert in the room).. What You'll Do. Serve as primary technical contact for assigned clients. Explain AI agent behavior and system outputs to technical and non-technical stakeholders. Coordinate incident communication – status updates, root causes, resolutions. Translate client requirements into technical specifications for the platform team. Work with client data realities and constraints. Provide regular operational reporting and system health updates. Proactively flag risks and recommend improvements. Act as first escalation layer for client issues. Join pre-sales technical discussions to demonstrate platform capabilities. Required:. Strong communication skills (written and verbal English). Solid technical understanding – can read logs, understand system architecture, follow technical discussions. Conceptual understanding of AI/LLM systems and RAG (doesn't need to build them). Experience in client-facing technical roles (Solutions Engineer, Technical Support, Technical CSM, or similar). Confident and clear when explaining complex topics to non-technical audiences. Calm and structured during incidents. Nice to Have:. Hands-on experience with LLM-based systems or RAG pipelines. Background in SaaS, enterprise software, or technical consulting. Experience with enterprise clients and their governance requirements. Familiarity with CRM/ERP integrations. What This Role Is Not. Not a sales or account management role. Not deep DevOps/infrastructure work. Not AI research or model building. Not a solo operator – you work alongside platform engineers and leadership. Embark on your SPACE44 journey with a few simple steps:. Hireflix Chat (20 min):. Share how you work and what matters most to you. HR Sync (45 min):. Connect your experience with our goals. Code Challenge:. Complete a 1-2 hour coding session. Psychometric Insight:. Take a 1-hour assessment exploring your strengths and working style. Working Model and Benefits. Flexible Work Schedule:. Enjoy a non-linear workday designed to enhance productivity and maintain a harmonious work-life balance, with core hours for team collaboration. Professional Growth:. Access advanced training opportunities in data science and machine learning to boost your career prospects. Innovative Projects and Tools:. Engage in cutting-edge projects using the latest tools and technologies within a progressive remote work environment. Competitive Income:. Receive a competitive income with regular performance reviews and potential raises every six months. Global Team Dynamics:. Collaborate with a diverse, international team that values openness and teamwork. Fully Remote Environment:. Work from anywhere with normal business hours and flexibility, no on-call rotation, and no planned travel requirements. Gradual Onboarding:. Start part-time with a planned transition to full-time as you get up to speed with our systems and processes