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Billing & Collections Specialist at HighlightTA. Remote Location: Remote - Mexico. HighlightTA. is the on-demand talent team for. Q4. .. At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.. Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors—all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.. Learn more at. . q4inc.com. .. We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities – all while keeping the needs of our clients at the heart of everything we do.. Come grow with us!. Q4 is looking for a detail-oriented and highly accountable . Billing & Collections Specialist. to join our Finance Operations team. You will play a critical role in ensuring the accuracy of billing, timely collections, and delivering a high-quality customer experience. This role is based in Mexico and supports our efforts to stabilize and grow the global Billing & Collections function.. This is an ideal opportunity for someone who thrives in a fast-paced environment, has deep experience using NetSuite or Salesforce, and enjoys resolving billing issues from start to finish with professionalism and follow-through.. Key Responsibilities:. Own end-to-end billing and collections for a portfolio of accounts using NetSuite.. Ensure timely and accurate invoice processing during regular bill runs.. Proactively resolve subscription, invoice, and billing disputes in a complete and timely manner.. Collaborate cross-functionally with Account Management, RevOps, and Renewals teams to correct order errors and answer case inquiries.. Maintain accurate case records and follow escalation paths using Salesforce.. Engage directly with customers—politely and firmly—to secure payments and resolve misunderstandings.. Provide data for ad hoc analysis and assist with revenue allocation for events and services.. Contribute to continuous improvement of billing and collections processes and systems.. Required Skills and Attributes:. 3+ years of senior-level experience in billing and/or collections.. Direct working experience with NetSuite or Salesforce, familiarity with Koopa, Open Invoice, or Aribba is a plus.. Detail-oriented with a strong sense of ownership and follow-through.. Ability in fostering clear and professional communication with internal teams and external partners.. Experience working with large, enterprise-level (e.g., Fortune 500) customers is a strong asset.. Excellent written and verbal communication skills in English.. Qualifications:. Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).. Experience in SaaS or technology-driven environments preferred.. Strong analytical thinking and time management skills.. Motivated, dependable, and comfortable working in a distributed team.. Working Conditions:. This is a full-time remote role based in Mexico. Occasional after-hours or weekend work may be required during high-volume billing cycles or client escalations.. At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!. Should you require any accommodations prior to or during the interview process, please let our Recruitment team know.. How We Hire. We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.. This opportunity is offered through HighlightTA, the on-demand talent team supporting Q4’s growth.. Connect with us and learn more:. HighlightTA on LinkedIn