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Principal Technical Account Manager at Sully.ai. Remote Location: US - Remote. About Us. At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.. What You'll Do. Increase the number of users per account. Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from . Sully.ai. .. Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.. Proactively identify and escalate opportunities to improve customer experience and drive retention.. What You'll Bring. CS Degree or hands on Engineering background Required. 5+ years in a technical account management, solutions engineering, or enterprise support role in a SaaS or AI company.. Proven ability to troubleshoot and resolve complex technical issues quickly and independently.. Strong written and verbal communication skills, including the ability to explain complex systems to both technical and non-technical users.. Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.. Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.. Familiarity with customer support and CRM tools such as Intercom, Zendesk, or Salesforce.. Hands-on experience with support platforms (e.g., Intercom).. Bonus Points. Experience in healthcare, compliance, or AI tooling environments.. Hands-on experience with large language models, prompt tuning, or AI agent frameworks.. Basic understanding of APIs, webhooks, and technical integrations.. Why Join . Sully.ai. ?. 🔥 . Shape the Future of Healthcare:.  Build category-defining partnerships that enable doctors to focus on saving lives.. 📈 . Early-Stage Impact:.  Join early and play a critical role in shaping our partnership roadmap and overall company growth.. 🌍 . Remote-First Culture:.  Work with a talented, mission-driven team in a flexible, remote environment.. 💰 . Competitive Compensation:.  Enjoy a competitive salary, equity, and the opportunity to make a real difference.. 🏆 . Solve Scalability Challenges:.  Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.. Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment..