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Commercial Operations Manager at Bullpen Talent. Remote Location: Colombia. Location:. Latin America (Remote). Engagement Type:. Full-Time - Contractor. Job Description. Our client is a growing . B2B services organization. looking to hire a . Commercial Operations Manager. to own and optimize the execution of their outbound and revenue-supporting operations.. This role is responsible for ensuring that revenue teams operate with clear processes, strong performance visibility, and consistent execution. The ideal candidate brings a mix of . people leadership, operational rigor, and systems thinking. , and is comfortable supporting fast-moving revenue teams in a remote environment.. Key Responsibilities. Own day-to-day operations supporting revenue and client acquisition teams. Partner closely with sales leadership to ensure alignment between strategy and execution. Design, document, and continuously improve outbound workflows, playbooks, and handoff processes. Oversee contact data management, list quality, and system integrations. Track KPIs, build reporting dashboards, and analyze performance and conversion metrics. Support onboarding, enablement, and performance tracking across revenue functions. Manage scheduling, hours tracking, and productivity reporting. Act as the first point of operational support to resolve blockers and maintain momentum. Ensure timely qualification and internal handoff of leads to downstream teams. Support operational continuity during peak periods, including occasional weekend oversight. Must-Have Qualifications. 5+ years of experience in revenue operations, sales operations, or outbound team management. Proven track record managing distributed revenue or sales development teams. Strong understanding of outbound workflows, performance metrics, and operational KPIs. Experience building and enforcing structured processes in high-volume environments. Hands-on leadership style with the ability to coach and hold teams accountable. Excellent organizational, communication, and problem-solving skills. Nice-to-Have. Experience with CRMs such as Salesforce, HubSpot, Zoho, or Pipedrive. Familiarity with outbound tools or dialer platforms. Strong Google Sheets or reporting skills. Experience in B2B services, SaaS, or professional services environments. Bilingual English / Spanish. Why Join?. Competitive compensation. Opportunity to own and scale a critical revenue function. High-visibility role with direct impact on growth. Long-term growth and leadership potential within the organization