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Guest Experience Specialist – Remote at The Flex. Remote Location: London. About The Flex. At . The Flex. , we’re reimagining how the world rents.. We believe finding and staying in a home should feel as effortless as ordering on Amazon — . instant, seamless, and borderless.. Our technology powers this mission: a proprietary . Property Management System (PMS). that automates bookings, communication, and operations across global cities — creating . frictionless experiences. for both guests and landlords.. We’re building a team of . A-Players. — ambitious, proactive, and obsessed with excellence.. If you thrive on making people happy and turning problems into opportunities, this is your chance to join a company changing how the world lives and travels.. 🎯 . The Role. As a . Guest Experience Partner. , you’re the face and voice of The Flex — ensuring that every guest feels cared for, informed, and supported from booking to checkout.. You’ll deliver fast, empathetic, and high-quality service while representing a brand that values both . technology and human touch.. This isn’t just about answering questions — it’s about . creating memorable stays. , building trust, and turning guests into lifelong fans.. ⚙️ . Key Responsibilities. Guest Support. – Respond promptly to guest inquiries across chat, email, and phone with professionalism and empathy.. Smooth Stays. – Guide guests through check-in, checkout, and troubleshooting during their stay.. Problem Solving. – Take ownership of issues, coordinate with operations teams, and ensure fast resolution.. Communication Excellence. – Keep guests informed at every step — clarity and tone matter as much as speed.. Process Feedback. – Identify recurring issues and share insights with product and ops teams to improve our PMS and service delivery.. Upselling & Engagement. – Suggest add-ons or local services that enhance guest experience and satisfaction.. 🧠 . What You Bring. Excellent . written and spoken English. (French or other languages are a plus).. Proven experience in . hospitality, customer service, or short-term rentals.. Tech-savvy — comfortable navigating PMS, CRM, or communication tools.. Calm under pressure and always solution-oriented.. Empathy, attention to detail, and a drive to exceed expectations.. A positive attitude and ability to connect with people from all backgrounds.. 🌍 . Why Join The Flex. Make an impact.. Every interaction you handle shapes how guests experience The Flex worldwide.. Work globally.. Collaborate with an international, high-performing team.. Grow fast.. Opportunities to advance within a company expanding across continents.. Competitive rewards.. Salary + performance-based incentives.. Remote-first.. Work from anywhere — results matter more than location.. 🧩 . The Flex. We’re not just building another hospitality brand.. We’re creating a . global ecosystem for flexible living. — powered by automation, data, and a deep belief in human connection.. If you want to help redefine what it means to feel at home — . apply now.. #LI-Remote