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Operations Manager (Support) - Leaply at SKELAR. Remote Location: Kyiv, Lviv, Warsaw. Hi! We’re . Leaply. — a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen . explosive growth — 10x revenue. in the past six months — with strong traction across the US, Europe, and beyond.. At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. As we scale, we’re looking for a sharp, data-driven . Operations Manager. to refine our support engine, enhance team performance, and implement scalable systems.. In this role, you’ll own the operational efficiency of our support function — from optimizing KPI frameworks to automating workflows, implementing AI and developing strong internal leaders.. What you’ll do:. Optimize & Scale:. Take ownership of support operations, ensuring they are lean, efficient, and ready to support our continued growth.. Drive Performance:. Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA).. Implement Automation:. Identify operational bottlenecks and deploy tech solutions (Zendesk, AI tools, automated workflows) to increase team productivity.. Lead & Develop:. Manage the full talent lifecycle.. Cross-functional Collaboration:. Work closely with Product and Growth teams to turn customer feedback into actionable business insights.. You’re a great fit if you:. Are a Systems Thinker:. You look at the big picture, identify bottlenecks, and build processes that eliminate them.. Have Proven People Management Experience:. 1+ years of leading teams (Support background is a significant plus, but we prioritize leadership and logical thinking).. Are Data-Driven:. You are comfortable with Google Sheets, building dashboards, and using data to guide your decisions.. Are Tech-Savvy:. You have "under the hood" experience with CRMs, Notion, and creating automated workflows.. Thrive in Fast-Paced Environments:. You move fast, embrace change, and can handle multiple priorities without losing focus.. Are a Strong Communicator:. English level B2+, comfortable working across global markets.. Bonus points for:. Hands-on experience managing support operations in a high-growth B2C startup.. Deep understanding of Tier 1 markets (US, UK, Canada, Australia).. Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.. What you’ll get:. Competitive compensation. and a high-impact role.. Full Ownership:. Freedom to optimize and evolve the support function as you see fit.. Office in Kyiv or Warsaw. , with perks (lunches, health insurance, gym).. Support from the best:. Access to internal professional communities (Marketing, Product, Operations) within the SKELAR network.. A meaningful mission:. Help millions of people live healthier lives every day.. Leaply is backed by . SKELAR. , a venture builder with over 13 successful B2C businesses. Beyond business, we support the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces.. Join us in building the next big thing!