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Customer Success Manager at LatamCent. Remote Location: Colombia [Remote]. About the Role:. Heymarket is looking for a Customer Success Manager to manage 50–70 high-value accounts. You’ll act as a trusted advisor for some of our largest customers, driving adoption, retention, and growth. This hands-on role requires technical aptitude, excellent communication, and the ability to manage a large portfolio while collaborating with Sales, Product, and Engineering.. What Success Looks Like (First 3–6 Months). Manage 50–70 accounts post-onboarding. Maintain high NPS and CSAT scores. Drive adoption of key features and integrations. Identify expansion opportunities and partner with Sales. Proactively manage risks to prevent critical churn. Collaborate with internal teams to advocate for customer needs. Key Responsibilities:. Build strong relationships with decision-makers and daily users. Lead onboarding, training, and business reviews. Monitor usage analytics to spot risks and growth opportunities. Support integrations with Salesforce, HubSpot, Aircall, and other SaaS tools. Collaborate with Product and Engineering on feature requests. Partner with Account Executives on renewals and expansions. Document account plans and share knowledge internally. Requirements. 3–5 years in Customer Success, Account Management, or related SaaS role. Experience managing 50+ mid-market or enterprise accounts. Strong technical aptitude; experience with Salesforce, HubSpot, Zendesk, Retool preferred. C1/C2 English; comfortable working with U.S.-based stakeholders. Excellent communication and collaborative mindset. Thrives in fast-paced, startup environments. Based in Latin America and available for U.S. Central Time. Preferred:. Customer success experience at product-led SaaS companies (e.g., Twilio, Zendesk, HubSpot, Salesforce). Metrics-driven approach (NPS, churn reduction, expansion growth). Track record of tenure in previous roles (2+ years average). Compensation & Logistics:. Full-time remote role. $3,500–$4,500 USD/month, based on experience. Unlimited PTO. About Heymarket. Heymarket is a leading business messaging platform helping companies engage customers via SMS, WhatsApp, and more. Teams streamline workflows, integrate with tech stacks, and deliver measurable outcomes.. JD created by . LatamCent.com. , a nearshore staffing agency.