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Fraud Risk Analyst III (Remote PST Hours) at Coastal Community Bank. Remote Location: Remote. ABOUT US. Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.. Check out our video . here. !. OVERVIEW. The Fraud Risk Analyst III will support the BaaS program and Core Bank customers by providing lead and senior level oversight of Fintech partners and Bank customers with an emphasis on fraud analysis reviews, monitoring, and documentation. The role will also support the Core Bank with dispute processing (intake to resolution), trending analysis, and process recommendations.. Note: . Must be available to work standard Pacific Time business hours (8 AM – 6 PM PT) regardless of location.. RESPONSIBILITIES TO INCLUDE. Assist in developing processes to enhance fraud risk controls and oversight for Fintech Partners and Core Bank.. Assist in developing and updating fraud risk policies, procedures, and reporting templates.. Review partner policies and procedures, workflows, and other program documents to identify gaps throughout the customer lifecycle.. Complete high risk and material fraud incident reviews on events identified internally and externally.. Complete Core Bank customer fraud transaction monitoring, investigation and thorough documented analysis of event.. Responsible for the Card Dispute process, from intake to resolution, including working with the customer or branch, investigation and research, working with the vendor on processing and status, and ensuring time-sensitive outcomes.. Support Fraud Risk Manager with team training, quality control reviews, and process improvement recommendations. Assist with technical-based projects and requests, including data reporting, system implementations, and AI solutions.. Build and maintain strong relationships with key stakeholders, team members, Relationship Managers and Partners.. May assist in preparing and leading partner monthly fraud calls with Partners.. Prepare and present to management fraud summaries, analysis, and recommendations.. Remain current with emerging fraud trends.. Provide guidance and best practices to BaaS Partners.. Provide service in accordance with Coastal Core Values.. Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth in Savings Act and Unfair, Deceptive or Abusive Acts of Practices (UDAAP), Truth in Lending, Equal Credit Opportunity Act.. Follow and comply with all regulatory and compliance regulations.. Make recommendations to the Fraud Risk Manager or Senior Fraud Risk Manager when and where appropriate.. QUALIFICATIONS. Knowledge and understanding of Fintech with a strong fraud analysis and technical background.. Demonstrated ability to work in a team environment.. Disputes processing experience.. Ability to resolve problems with minimal guidance and make general decisions for daily processing.. Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision.. Excellent written and verbal communication skills.. Ability to manage multiple tasks/projects and deadlines simultaneously.. Attention to detail and accuracy a must.. Cooperative and professional attitude.. Ability to effectively present information and respond to questions from management, affected departments and our Partners.. EDUCATION/EXPERIENCE. Bachelor’s Degree or equivalent related experience.. 4+ years of bank fraud and risk experience.. HOW YOU’LL THRIVE AT COASTAL. Be the Best. – Communicate effectively, pay close attention to detail, and prioritize your personal development.. Be Relentless. – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.. Be Un-Bankey. – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.. Embrace Gray Thinking . – Use sound judgment while decision-making and problem-solving. . . Think outside the box.. Stay Flexible . – Organize and strategize effectively while always being prepared to adapt on the fly. . . Seek efficiencies for Coastal to work smarter, not harder.. Take Care of Each Other . – Understand what it means to be a true team player and have your teammate's back.. . Practice self-awareness and build your emotional intelligence.. BEING YOU AT COASTAL. Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.. BENEFITS WE OFFER. We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:. Medical Coverage. : Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.. Health Savings Account (HSA). : Available with eligible medical plans, offering tax advantages and employer contributions.. Flexible Spending Accounts (FSA). : Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.. Dental and Vision Insurance. : Plans to keep you and your family smiling and seeing clearly.. Life Insurance. : Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.. Long-Term /Short-Term Disability (LTD). : Income protection in the event of a long-term illness or injury.. Supplemental Benefits. : Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.. 401(k) Retirement Plan. : A competitive retirement savings plan with company matching to help you plan for the future.. Paid Time Off. : Generous vacation and sick leave policies to support your time away from work.. Holidays. : Enjoy 11 paid holidays throughout the year.. Check out our benefits on our . careers site. !!. PHYSICAL DEMANDS. The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.. While performing the duties of this job, the employee must be able to:. Sit for extended periods of time.. Stand for extended periods of time.. Perform repetitive finger, hand, and arm movement.. Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.. View and read computer screens for extended periods.. Occasionally stoop, kneel, crouch, or crawl.. Occasionally lift or move up to 10 pounds.. OTHER DUTIES. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.