We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior Applied AI Engineer at Sully.ai. Remote Location: US - Remote. About the Role. We are seeking a Senior Voice Agent Engineer to build . Sully.ai. ’s voice platform and patient experience as an individual contributor. In this role, you will design and implement a reliable, self-hosted voice agent stack (including UAE/KSA deployments), integrate with enterprise EHRs, and turn a long list of use cases into a cohesive patient journey. You will start with hands-on customer interactions and then help transition routine touchpoints to Sales, Design, and PM as the platform matures.. About Us. 👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.. 🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.. 📈 400+ healthcare orgs signed in 16 months.. ⚡ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.. 🌎 $1T+ market opportunity. We’re going after all of it.. Key Responsibilities. Build and operate a self-hosted voice agent stack for UAE/KSA with strong reliability, compliance, and data residency guarantees.. Implement enterprise EHR integrations with Epic and Cerner, including HL7/FHIR data flows.. Ship core features such as registration and scheduling, billing and insurance, and prior authorization.. Establish rigorous QA and automated testing for nurse triage and other safety-critical workflows.. Own observability and reliability for voice: implement monitoring, logging, tracing, alerting, SLOs and SLIs, incident response, and drive MTTR down.. Partner closely with Product and Design to ensure a cohesive end-to-end patient experience.. Hard Requirements. 5+ years in software engineering at early-stage companies with rapid growth.. Ability to operate in regulated healthcare (HIPAA) and design for safety, privacy, and security.. Proven reliability engineering using observability, SLOs/SLIs, incident management, and MTTR improvement.. Strong communication skills and comfort leading early customer-facing technical sessions.. Proficiency in TypeScript and familiarity with real-time telephony and media (e.g., SIP, WebRTC, IVR).. Nice-to-Have. Prior self-hosted or on-prem deployments with regional compliance, including UAE/KSA.. Hands-on experience across the voice stack: ASR, TTS, LLM orchestration, dialog/control logic, and call handling.. Enterprise EHR integration experience (Epic, Cerner) with HL7/FHIR fundamentals.. Nurse triage or clinical call-flow experience and automated test harnesses for safety checks.. First-Month Focus. Take ownership of the Omar and Nasser workstream and align on a thin-slice delivery plan.. Map the highest-value use cases and call scripts and propose a cohesive patient journey.. Stand up a self-hosted prototype for UAE/KSA and validate reliability and compliance requirements.. Success OKRs (90 Days). Operate a reliable, self-hosted voice agent slice in UAE/KSA with clear SLOs and a material reduction in MTTR.. Launch at least one pilot integration with Epic or Cerner demonstrating end-to-end patient flows.. Support high-volume patient interactions with strong quality metrics (CSAT, containment rate, handoff accuracy).. Deliver 3–5 new sub-agents or features, instrumented for learning and iteration.. Culture Fit. Persistent, driven problem solver.. Willing to push back on leadership to defend quality/timelines.. Thrives in high-ambiguity, fast-paced startup environments.. Why Join . Sully.ai. ?. 🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.. 📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.. 🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.. 💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.. 🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.. Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment..