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Service Representative (LATAM, Fully Remote) at Meadow. Remote Location: Remote. Meadow is transforming end-of-life care, one of the largest and most overlooked industries in America. In under two years, we became the largest independent funeral home in California and have since expanded to multiple states, with more markets on the way. We’ve earned an 80+ NPS, glowing reviews, and the trust of hundreds of families every month.. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.. Why join:. Remote-first, global team. — work from anywhere, be trusted to deliver. Fair, transparent compensation. — competitive pay, benchmarked globally.. High expectations, high support. — we invest in training and growth. Respect and humanity. — no burnout culture, no hero worship. Real-world impact. — your work supports families when it matters most.. Learn more about our global teams . here. . . If this sounds like your kind of team, reach out!. About the Role:. We’re hiring Service Representatives to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail.. In this role, you’ll own key parts of the journey - coordinating transportation, managing documentation, and ensuring ashes are returned safely. You’ll work directly with families and external partners to provide clarity, build trust, and make sure nothing is missed.. This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment. We’re in active build mode, and this role offers meaningful growth for someone who is proactive, collaborative, and motivated to support others during an important moment in their lives.. A quick note, because many candidates wonder about it:. People often assume this work is emotionally heavy, but our team consistently finds it deeply meaningful and surprisingly uplifting. The role is rooted in hospitality, clarity, and human connection, not sadness. Rather than feeling heavy, the work offers a unique sense of purpose as part of a modern, compassionate company transforming an outdated industry and bringing dignity, transparency, and warmth to families across the country.. What You’ll Do:. Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.. Build trust quickly and maintain rapport as you walk families through each step of the process.. Own key case stages: dispatching transportation, managing paperwork, scheduling cremation, and coordinating ashes return.. Collaborate with internal teams and external partners to move cases forward without delay.. Keep systems updated, document clearly, and flag issues before they become blockers.. Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.. Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.. Requirements & Qualifications:. 2+ years in customer-facing, operations, or hospitality roles — especially where empathy and execution were equally important.. Clear, calm communicator who builds trust quickly over phone, email, or text.. Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.. Accountable and proactive: you take ownership, close the loop, and surface issues early.. Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.. Details:. Remote, full-time. Compensation:. $7-$14/hr. Tools. : HubSpot, Aircall, GSuite, Slack, and our case management system. Schedule:. Full-time, 8-hour shift, consistent schedule. Days. : Monday–Friday, Tuesday–Saturday, or Sunday–Thursday . Weekend availability is a plus — one or both weekend days welcome.. Shifts. : . 8 a.m. - 4 pm PT. 9 a.m. -5 pm PT. 11 a.m. - 7 pm PT . (preferred). Why Join Us:. Fully remote. : Work from anywhere. Benefits. : PTO, 10 Paid Holidays, Paid Training. Global collaboration:. Work with teammates around the world.. Purpose-driven work: . Make a real difference during one of life’s most meaningful transitions. Supportive, growth-minded team. : Bring your drive and eagerness to learn; we’ll support you every step of the way. Team & Culture:. Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.