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Customer Success Manager at Oscilar. Remote Location: Remote - United States. At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone this is your place.. Why Join Us?. Mission-driven teams:. Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.. Ownership and impact: . We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.. Innovate at the cutting edge:. Your work will shape how modern finance detects fraud and manages risk.. Role Overview:. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.. What You’ll Do:. Support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements.. Monitor account health and focus efforts where they will have the highest impact.. Drive retention and expansion through business value reviews, renewals, and growth oriented conversations.. Conduct and deliver analysis pertaining to Oscilar helping customers turn insights into repeatable, automated processes.. Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.. Act as the voice of the customer gathering feedback and translating it into actionable requests.. What You’ll Bring:. Minimum (3) years of experience in SaaS customer success, consulting, or related role.. Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.. Proven project management abilities with excellent organization, follow-through, and work ethic.. Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.. Skilled at quickly diagnosing customer issues and resolving them in a timely manner.. Passionate about improving processes and workflows to create repeatable customer success models.. Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.. Experience managing renewals and expansions, ideally at scale.. Benefits and Other Perks:. Compensation:. Competitive salary and equity packages, including a 401k plan.. Flexibility:. Remote first culture.. Health. : 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US and Canada). Balance:. Unlimited PTO policy.. Culture:. Family-Friendly environment; Regular team events and offsites.. Development:. Unparalleled learning and professional development opportunities.. Gear:. Home office setup assistance.. Impact:. Making the internet safer by protecting online transactions.