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Customer Support Agent at inBeat Agency. Remote Location: Canada. Contractor, InBeat Agency | Dedicated Account: Global CPG Energy Brand. Location: Remote — Canada (Quebec preferred); bilingual in English & French required. About the Role. InBeat is hiring . Consumer Brand Customer Support Agents. to provide high-quality, bilingual customer service for a major new CPG energy brand, backed by one of the world’s largest corporations. You will be fully dedicated to this flagship client, joining a small, focused support team led by the . Customer Support Manager & QA/Training Lead. .. Your role is to be the . frontline of the customer experience. : responding to tickets, handling inquiries, troubleshooting orders and subscriptions, and ensuring that every customer feels supported in both English and French. This is a remote contractor position with the opportunity to make a direct impact as the brand launches and scales.. Key Responsibilities. Respond to customer inquiries via email, chat, and other channels in both English and French.. Provide accurate, timely, and empathetic responses to . consumer brand support needs. (orders, product questions, subscriptions).. Troubleshoot product and Shopify Plus eCommerce issues with professionalism and care.. Escalate complex cases to the Customer Support Manager when necessary.. Document and track customer issues, ensuring proper follow-up and resolution.. Maintain a professional, consistent . brand voice. across all customer interactions.. Contribute to building a . knowledge base and FAQ library. as the brand grows.. What We’re Looking For. 1–3 years of customer support experience. , ideally within consumer/CPG or eCommerce brands.. Fluency in English and French. (spoken and written) is required.. Strong communication and problem-solving skills with an empathetic, customer-first mindset.. Ability to learn quickly and adapt in a fast-paced brand launch environment.. Comfortable using customer support platforms (Gorgias, Zendesk, Freshdesk, or similar).. Reliable, detail-oriented, and able to work independently within a remote team.. Nice-to-Have. Experience supporting . Shopify Plus or subscription-based consumer products. .. Familiarity with . loyalty/rewards programs. and digital subscription tools.. Previous experience supporting a . brand launch or high-growth startup environment. .. Why Join Us. Be part of the . founding customer support team. for a new consumer brand with global ambitions.. Work in a small, supportive team environment with strong leadership and growth opportunities.. Gain experience in . bilingual customer support for a high-profile brand launch. .. Remote-first contractor role with the opportunity to grow as the brand scales.. Employment. : Contractor, InBeat Agency. Dedicated Client. : Global CPG Energy Brand. Location. : Remote, Canada (Quebec preferred). Languages. : English + French (bilingual fluency required)