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Bilingual Customer Service Representative at PayZen. Remote Location: US, Remote. PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.. About the Role. We are seeking a strategic and results-oriented Bilingual Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans.. In this role, you will report to Team Lead, Support. . on the Servicing Team.. . This is a remote role and we're open to candidates based in the U.S.. This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.. What you will do. Create positive interactions with patients using our customer service platform including email, SMS, chat and phone. Represent PayZen values and deliver excellent service through each interaction. Influence, educate, and connect customers to technology and share the value of digital payment options. Work with providers to resolve any issues related to patient payment plans. As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job. What you will bring. 3+ years of contact center experience required, preferably in a payment plan servicing capacity. Fluency in English and Spanish. Passion for helping patients. Strong customer service orientation and problem-solving skills. Experience collaborating with various internal teams. Ability to work and resolve issues independently. Experience working remotely. Adaptability to change including job processes/tools and schedule flexibility. Preference given to candidates with FinTech and/or healthcare revenue cycle experience. What we offer. An opportunity to positively affect the lives of thousands of patients. A flexible lifestyle that fits the modern work-life balance. A chance to join a high-growth company at an early stage. Highly skilled co-workers with whom you can grow your skillset. Be a part of a team that revolutionizes medical payments in ways never seen before. The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions. Competitive pay, employer-paid healthcare, and stock options