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Customer Support: Social Media and Community Specialist | 100% Remote EU at Foxelli Group. Remote Location: Lithuania. At . Foxelli Group. , we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. . That’s why we’re on the hunt for a . Customer Support Specialist for Social Media and Community management . who is ready to make a real impact.. THE ROLE. We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. . This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.. 🕖 This is a full-time role that operates primarily in the Eastern European Time Zone (EET), which is. UTC+2. and. UTC+3. .. RESPONSIBILITIES. AI Tool Support. Help set up and monitor AI tools for social media replies. Report bugs or performance issues. Make sure AI responses follow brand tone and rules. Customer Support (Social Media). Reply to comments on Facebook, Instagram, YouTube. Handle customer questions and concerns politely and on time. Monitor influencer and ad post comments. Review & Reputation Management. Respond to customer reviews on platforms like Trustpilot, Facebook. Flag common issues and share feedback internally. Encourage satisfied users to leave reviews. Community Engagement. Monitor and engage in Facebook groups. Create simple graphics in Canva for posts. Post updates, reply to questions, and build positive community vibes. SKILLS & EXPERIENCE. Experience in . customer support. or . community management. Excellent written English. Hands-on experience managing social media. accounts (Facebook, Instagram, YouTube). Proactive and friendly communication style. Basic Canva skills to design simple posts. Bonus: experience with review platforms (e.g. Trustpilot, Loox). THE RECRUITMENT PROCESS. DISC Assessment (10 min). Understand your working style and team fit.. Introductory Call (15–20 min). Get to know each other and align expectations.. Role-Related Task. Showcase your skills with a short assignment.. Final Interview (20–30 min). Dive deeper into your experience and vision for the role.. Reference Check. Confirm your background and previous experience.. Decision & Feedback. We’ll give you timely feedback regardless of the outcome.. Pre-Trial Period (2 weeks, paid). Part-time hours to evaluate fit in real-world conditions.. FIXED SERVICE FEE. €500 - €800 after taxes, depending on your. . skills, competencies, and experience.. ❕Please note that this role is based on a freelance agreement.. PERKS & BENEFITS. Complimentary gym memberships and company-sponsored outdoor adventures for . your strength. and to keep your physical well-being in check.. A personal development budget is at your disposal for . your. . personal and professional growth. to ensure you keep growing continuously.. Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure . you’re well-rested. .. A budget for your home office setup so . you’re comfortable. working how you like and where you like.. Strong company . culture. . and. a . network . of unique individuals. that celebrate you. .. Full flexibility with your schedule in a fully remote setting for . your control. of a working day, powered by Hubstaff for transparency and fairness.. ELIGIBILITY & LOCATION REQUIREMENTS. ❕This role is 100% remote.. At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is. UTC+2. and. UTC+3. . We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.. For full-time roles. , we expect hires to be available during . at least 5 hours of typical working hours in the EET time zone. to ensure effective collaboration and communication.. This requirement . does not apply to part-time roles.. Currently, . we are hiring in. Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.. Ready to lead Foxelli’s growth journey? Apply now!